Senior Account Manager – Customer Growth & Success

Growth Troops; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic SaaS company seeks a Senior Account Manager for Customer Growth & Success. This role focuses on nurturing client relationships, driving account expansion, and ensuring satisfaction. Ideal candidates should have proven account management experience, excellent communication skills, and familiarity with SaaS platforms.

Qualificações

• 3–5+ years in account management, customer success, or B2B partnerships.
• Proven ability to grow accounts and lead impactful conversations.
• Excellent communication and relationship-building skills.

Responsabilidades

• Own the client lifecycle post-sale, ensuring account retention and growth.
• Build trusted relationships across mid-market and enterprise clients.
• Identify growth opportunities and collaborate with sales to close them.

Conhecimentos

Account Management

Customer Success

B2B Partnerships

Communication

Relationship Building

SaaS Platforms Navigation

Goal-Driven

Ferramentas

HubSpot

Airtable

Slack

Descrição da oferta de emprego

Senior Account Manager – Customer Growth & Success

Remote (US Time Zones Preferred) | Full-Time

Empower Clients. Drive Expansion. Deliver Results.

A fast-growing, AI-powered SaaS company is looking for a Senior Account Manager – Customer Growth & Success to lead post-sale relationships and unlock new opportunities across high-value clients. You’ll work at the intersection of customer satisfaction and revenue expansion, ensuring every account is nurtured, retained, and ready to grow.

What You’ll Do

• Own the client lifecycle post-sale—from onboarding through renewals and upsell

• Build trusted relationships across a portfolio of mid-market and enterprise clients

• Deeply understand each client’s goals, workflows, and adoption path

• Proactively identify growth opportunities and collaborate with sales to close them

• Conduct regular success reviews, planning calls, and product feedback loops

• Monitor account health and intervene early to reduce churn risk

• Maintain detailed account records and activity tracking in CRM platforms

What You Bring

• 3–5+ years in account management, customer success, or B2B partnerships

• Proven ability to grow accounts and lead conversations that drive impact

• Excellent communication and relationship-building skills

• Comfortable navigating SaaS platforms and customer feedback tools

• Organized, goal-driven, and eager to collaborate across remote teams

Bonus: Experience with tools like HubSpot, Airtable, or Slack, and a background in SaaS or AI products.

Be a key player in scaling client value across a growing, AI-led platform.