Seller Performance Specialist, Latam Seller Experience & Compliance

Amazon; São Paulo; Presencial; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A leading international retail corporation is seeking a Seller Performance Specialist based in São Paulo, Brazil. This role involves ensuring the accuracy of policy enforcements, creating a self-service structure for partners, and working with various teams to enhance processes. Candidates must be fluent in English and possess advanced Excel skills. The company offers a supportive culture that empowers employees to deliver excellent results.

Qualificações

• Fluency in speaking, writing, and reading English is essential.
• Experience in back office operations and escalation management is required.
• Advanced skills in Excel are necessary.

Responsabilidades

• Guarantee accuracy of policy enforcements.
• Incorporate internal and external benchmarking information.
• Create a self-service structure for selling partners.

Conhecimentos

Fluent in English

Advanced Excel skills

Back office operations

Escalation management

Troubleshooting

Descrição da oferta de emprego

Amazon LATAM team is seeking a Seller Performance Specialist based in Sao Paulo, Brazil. This role offers the opportunity to participate in high-visibility projects across various Amazon teams. The person will analyze systemic friction for Amazon selling partners, escalate issues, and reflect Amazon policies and standards. They will work closely with the LatAm SX team to improve processes related to SP enforcements and work autonomously to increase enforcement transparency and accuracy for Account Managers and sellers.
Core responsibilities:

1. Guarantee accuracy of policy enforcements
2. Incorporate internal and external benchmarking information
3. Create a self-service structure for selling partners, reducing the need for business intervention
4. Interact with customers and stakeholders
5. Problem solve over email and phone
6. Speak, write, and read fluently in English
7. Experience in back office operations, escalation management, and troubleshooting environments
8. Advanced Excel skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, including support for interviews or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you're applying in isn’t listed, please contact your Recruiting Partner.