Seller Performance Specialist, Latam Seller Experience & Compliance

Amazon; Brasília; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading e-commerce company is seeking a Seller Performance Specialist based in Brazil. The role involves analyzing systemic friction for selling partners and working with teams to improve processes. Candidates should be fluent in English, have experience in customer interaction, and be proficient in Excel. This position offers independence in enhancing enforcement transparency and accuracy in communications.

Qualificações

• Experience in interacting with customers and stakeholders.
• Problem solving over email and phone.
• Fluent in speaking, writing, and reading English.

Responsabilidades

• Guarantee accuracy of policy enforcements.
• Incorporate benchmarking information.
• Create a self-service structure for selling partners.

Conhecimentos

Customer/stakeholder interaction

Problem-solving

Fluent English

Back office operations

Ferramentas

Advanced Excel

Descrição da oferta de emprego

Description

Amazon LATAM team is seeking for a Seller Performance Specialist based in Sao Paulo, Brazil. This role offers the opportunity to participate in projects with high visibility across many different Amazon teams. This person will be responsible for analyzing systemic friction for Amazon selling partners, ecalating them and reflecting Amazon policies and standards. They will work closely with the LatAm SX team to improve existing processes related to SP enforcements, and will work autonomously to increase enforcement transparency and accuracy to Account Managers and sellers.

Core responsibilities:

• Guarantee accuracy of policy enforcements

• Incorporate internal and external benchmarking information

• Create a self-service structure for selling partners, reducing the need for business intervention

Basic Qualifications

• Interacting with customers/stake holders experience

• Experience problem solving over email/phone

• Speak, write, and read fluently in English

• Experience back office operations, escalation management and troubleshooting environments

Preferred Qualifications

• Advanced Excel

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