Search Operations Recommendation and Traffic Quality Assurance Analyst - Trust & Safety - Pesso[...]

TikTok; Região Geográfica Intermediária de São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A TikTok busca um Analista de Garantia de Qualidade no setor de Segurança e Confiança, focado em moderar conteúdo e garantir a segurança dos usuários. O candidato ideal deve ter fluência em inglês, entender a cultura local e ter a capacidade de trabalhar de maneira autônoma, colaborando com diversas partes interessadas. Esta oportunidade está aberta exclusivamente para candidatos com deficiência.

Serviços

Ambiente inclusivo para pessoas com deficiência

Oportunidade de aprendizado e inovação contínuos

Qualificações

• Habilidades de comunicação em inglês essenciais para projetos globais.
• Capacidade de trabalhar de forma autônoma e colaborar com stakeholders.
• Familiaridade com plataformas de mídia social, especialmente TikTok.

Responsabilidades

• Moderar casos diariamente para avaliar a precisão dos sites BPO.
• Planejar e conduzir treinamento de políticas e reuniões de calibração.
• Conduzir análises de causas para melhorar qualidade e eficiência.

Conhecimentos

Fluência em inglês

Habilidade de aprender autonomamente

Conhecimento da cultura brasileira

Descrição da oferta de emprego

Search Operations Recommendation and Traffic Quality Assurance Analyst - Trust & Safety - Pessoas Com Deficiência (PcD)

Search Operations Recommendation and Traffic Quality Assurance Analyst - Trust & Safety - Pessoas Com Deficiência (PcD)

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Responsibilities
At ByteDance, we promote diversity and inclusion. This position is exclusive for persons with disabilities (PwD) candidates that are interested in joining ByteDance and meet legal requirements. If you identify yourself in a different group, please check other opportunities in our career website.

About the Team:
Search Recommendation and Traffic is responsible for ensuring that all search terms recommended to users fall within the bounds of safety and intelligently guide users to content likely to interest them. Our mission is to help increase TikTok's traffic while protecting the safety of our users.

Responsibilities:
- Moderate cases daily to evaluate BPO sites for accuracy
- Plan and conduct workflow, policies training and calibration meeting
- Manage communication and up-to-date alignments with any internal or external stakeholders
- Conduct root cause analysis to improve quality and efficiency
- Support core and ad-hoc projects by leveraging diverse skills, including the use of assessment methods
- Work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Qualifications
Minimum Qualifications:
- Available to work on a 5x2 shift, which includes weekends and holidays. This means working 5 days with 2 days off per week.
- Fluent in English, with strong speaking, writing, and reading skills to support global projects and stakeholders. Familiarity with local idiomatic expressions is also important
- Familiarity with TikTok and social media platforms
- An in-depth understanding of local Brazilian culture and familiarity with the Internet usage habits of local users
- Strong ability to learn independently through self-guided study, with excellent time management skills and the flexibility to work both autonomously and in collaboration with stakeholders.

Preferred Qualifications:
- In-depth experience and knowledge of the TikTok app
- In-depth knowledge of Social Media trends
- Experience in conducting trainings
- Experience in Trust and Safety

About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Technology, Information and Internet

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