SDR Enablement Coordinator

DiDi Global; São Paulo, Região Imediata de São Paulo; Híbrido; BRL 50.000 - 90.000; Tempo integral

Resumo da oferta

An innovative mobility technology platform is seeking a Manager of SDR Enablement to lead initiatives that empower Sales Development Representatives. This role focuses on training, quality assurance, and developing effective sales strategies. Join a dynamic team that values collaboration and creativity, where your contributions will drive significant impact in enhancing sales performance and fostering a culture of continuous improvement. If you're passionate about coaching and sales enablement, this opportunity offers a chance to shape the future of sales effectiveness in a fast-paced environment.

Qualificações

• 3+ years of experience in sales enablement or SDR management.
• Proven track record of improving sales team performance.

Responsabilidades

• Design and deliver onboarding programs for new SDRs.
• Establish a QA program and provide coaching support.

Conhecimentos

Coaching Skills

Sales Enablement

Communication Skills

Quality Assurance

Training Development

Formação académica

Bachelor’s degree in Business

Bachelor’s degree in Communications

Ferramentas

CRM Systems

QA Tools

LMS Platforms

Descrição da oferta de emprego

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The Manager of SDR Enablement will lead initiatives to ensure that Sales Development Representatives (SDRs) are consistently equipped with the knowledge, training, and support to perform at a high level. This role will oversee quality assurance, onboarding, continuous training, and the ongoing development of sales pitches and operational playbooks. The ideal candidate combines coaching skills, operational mindset, and a passion for improving frontline sales effectiveness.

Role Responsibilities

• Training & Onboarding

• Design and deliver onboarding programs to ramp new SDRs efficiently.

• Implement continuous training cycles focused on skills development, messaging, and process adherence.

• Track training participation and impact on performance metrics.

• Quality Assurance & Coaching

• Establish and maintain a QA program, including audits of calls, messages, and CRM notes.

• Provide structured feedback and coaching support based on QA results.

• Partner with execution managers to ensure feedback loops are applied in daily routines.

• Sales Playbooks & Messaging Frameworks

• Own the development and governance of sales playbooks, pitch scripts, and objection-handling guides.

• Regularly update materials based on performance insights and market feedback.

• Facilitate workshops and simulations to drive adoption.

• Performance Support & Enablement Projects

• Identify common blockers and implement micro-training, battle cards, or support materials to address them.

• Launch enablement pilots and assess outcomes.

• Act as a liaison between execution, marketing, and product to align messaging and support.

• Cross-Team Collaboration & Reporting

• Work closely with QA, Lead Ops, and CRM teams to ensure a cohesive support model.

• Track enablement KPIs such as ramp time, QA pass rate, and post-training performance uplift.

• Share insights and strategic recommendations with the Senior Manager and Director.

Key Deliverables:

• SDR onboarding curriculum and certification process

• QA scorecards and reporting dashboards

• Sales playbooks, scripts, and enablement library

• Monthly enablement performance reviews and strategy updates

Role Qualifications

• Bachelor’s degree in Business, Communications, or related field

• 3+ years of experience in sales enablement, SDR management, training, or quality assurance

• Proven track record of improving SDR or sales team performance through enablement

• Strong communication and coaching skills

• Familiarity with CRM systems, QA tools, and LMS platforms

Preferred Skills:

• Experience in high-velocity inside sales environments (B2C or SMB/B2B)

• Knowledge of adult learning theory or instructional design

• Certification in coaching, training, or enablement methodologies

Competencies:

• Coaching & Development

• Enablement Strategy Execution

• Process Documentation & Governance

• Sales Messaging & Communication

• Performance Insight & Adaptation

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms