Scheduling Coordinator

Lehigh Valley Health Network; Belém; Presencial; BRL 48.000 - 55.000; Tempo parcial

Resumo da oferta

A leading health network is seeking a Scheduling Coordinator to manage all patient scheduling activities, including appointments and procedures. The candidate will facilitate communication between staff and manage patient information, requiring attention to detail and excellent customer service skills. Candidates must hold at least a High School Diploma and relevant experience.

Qualificações

• Minimum 6 months medical office or customer service experience.
• Proficient in Microsoft Office applications.
• Ability to maintain confidentiality.

Responsabilidades

• Coordinates patient scheduling activities for appointments and procedures.
• Facilitates communication between staff and physician offices.
• Collects clinical information and verifies patient demographics.

Conhecimentos

Attention to detail

Confidentiality

Customer service

Communication

Bilingual (English/Spanish)

Formação académica

High School Diploma/GED

Associate's Degree or higher

Ferramentas

Microsoft Office

EMR systems (EPIC, PHS)

Descrição da oferta de emprego

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Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling. Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests. Schedules patients for physician appointments and diagnostic test procedures. Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria. Monitors practice protocols and department procedures and makes recommendations for improvement. Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network. Serves as a resource for staff, physicians, and referring offices. Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail. Minimum Qualifications: High School Diploma/GED, 6 months medical office, call center or customer service oriented work experience or in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted. Ability to maintain strict level of confidentiality. Ability to work in a fast paced environment while handling multiple responsibilities. Detail-oriented with the ability to enter information accurately into electronic systems. Demonstrates ability to handle stressful situations. Proficient in Microsoft Office applications. Preferred Qualifications: Familiarization with EMR and scheduling systems such as EPIC, PHS etc. Bi-lingual English/Spanish. Physical Demands: Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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