Scanavenger Customer Support Specialist

buscojobs Brasil; Amapá; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider is looking for a Helpdesk Support Specialist to provide customer assistance and support e-commerce operations. Candidates must have C1+ English skills and at least 3 years of customer-facing experience. The role is hybrid and offers a monthly compensation between $1,500 and $1,800 USD depending on qualifications. Responsibilities include troubleshooting, shipment tracking, and supporting product launches.

Qualificações

• C1+ English skills in both written and verbal communication.
• 3+ years in a customer-facing or support role.
• Resourcefulness and multitasking abilities.

Responsabilidades

• Provide customer support via email, chat, and phone.
• Learn product details and assist with setup and troubleshooting.
• Track global shipments and support e-commerce operations.

Conhecimentos

English proficiency (C1+)

Customer service experience

Organizational abilities

Problem-solving skills

Microsoft Office skills

Ferramentas

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Please don't apply if your English skills are not at a professional level (C1+)!

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.

We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.

ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours

PDT (Los Angeles Time), with one hour break.

The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Responsibilities

• Helpdesk Responsibilities (Primary)
  • Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
  • Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
  • Escalate complex cases when needed while ensuring follow-up and resolution.
  • Maintain accurate customer logs and records.
  • Update and maintain the internal Knowledge Base content for recurring issues and fixes.
• Operational Support (Secondary)
  • Track global shipments and ensure timely delivery.
  • Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
  • Help manage worldwide stock levels and coordinate with warehouses.
  • Assist with new order placements and help prevent stockouts.
  • Support product launch campaigns and ensure marketplace listings are accurate.
  • Communicate with global suppliers and partners.
  • Help with internal process documentation and task tracking.

Qualifications

• As close to perfect English skills (C1+ minimum) - both written and verbal.
• 3+ years of experience in a similar customer-facing or support role
• Professional email communication.
• Strong organizational and multitasking abilities
• Proven track record of ownership and task follow-through
• Resourcefulness and problem-solving mindset
• Intermediate Microsoft Office skills (especially Excel and Outlook)
• Bonus : Experience with Amazon Seller Central
• Bonus : Technical background or comfort with tech troubleshooting
• Ability to switch between customer support and internal ops tasks as needed
• Comfortable working independently and taking ownership of outcomes