Scaled Delivery Consultant - ServiceNow SME - Relocation

VariaCode; São Paulo; Híbrido; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic Scaled Delivery Consultant with expertise in ServiceNow. This role offers the chance to lead migrations and enhance operational efficiency through innovative solutions. You will work closely with clients to install, configure, and customize ServiceNow applications, ensuring seamless deployments and continuous improvement. The ideal candidate will possess strong problem-solving skills, a solid understanding of ServiceNow modules, and excellent communication abilities. This position is based in Brazil, with a hybrid work model requiring relocation to Santiago, Chile, making it a unique opportunity for those ready to take the next step in their career.

Qualificações

• 3-5+ years in ServiceNow roles, with strong admin or development skills.
• Proficient in ServiceNow components and modules, including IM and CSM.

Responsabilidades

• Lead migrations and support ServiceNow deployments for clients.
• Collaborate with teams as the ServiceNow Subject Matter Expert.

Conhecimentos

ServiceNow Administration

JavaScript

ServiceNow Incident Management

Problem-Solving Skills

Customer Communication

Ferramentas

ServiceNow

Scripted REST APIs

Business Rules

Descrição da oferta de emprego

Scaled Delivery Consultant - ServiceNow SME - Relocation

****This is a relocation Job***

About the Role
We seek a dynamic Scaled Delivery Consultant with deep expertise in ServiceNow to join our team and support one of our top-tier global clients. This position offers an exciting opportunity to lead small to medium-sized migrations, handle complex on-demand requests, and enhance operational efficiency through process improvements and automation. The ideal candidate will play a pivotal role in delivering key solutions while contributing to the continuous improvement of daily workflows.

Job Description

Responsibilities:

As a Customer Success Group (CSG) Scaled Delivery Consultant (ServiceNow SME), you will collaborate with customers using our official ServiceNow applications to successfully install, configure, customize, enhance, and support their deployments.

Partner across CSG teams (Support, Success, Engineering, Professional Services, Education) as the CSG Subject Matter Expert related to ServiceNow applications. Support customer account teams as the ServiceNow SME in customer meetings, business reviews, and strategy, deployment, and upgrade planning.

Partner across Product & Development teams as the CSG Subject Matter Expert related to ServiceNow applications, bringing direct feedback for new features, capabilities, and bugs for improvement in future product releases.

Develop a deep understanding of products, solutions, integrations, processes, and workflows used in typical customer engagements.

Requirements:

• 3-5+ years of experience working in a ServiceNow Admin, Developer, or Architect role as a ServiceNow customer or with a ServiceNow implementation and deployment partner.
• Experienced working with the following ServiceNow components and modules:
  • ServiceNow Incident Management (IM), Major Incident Management (MIM)
  • ServiceNow Customer Service Management (CSM)
  • ServiceNow IT Operations Management (ITOM)
  • ServiceNow Configuration Management Database (CMDB)
• Proficient in ServiceNow development, customization, and scripting within scoped applications using common ServiceNow components:
  • Scripting in ServiceNow, a solid understanding of JavaScript
  • Scripted REST APIs, ServiceNow APIs
  • Import Tables, Custom Tables, Standard Module Tables, Extending Tables
  • Business Rules
  • Event Queues
  • Script Actions
  • Script Includes
  • Legacy and current UI technologies, NOW experience, portal applications, and widgets
• Proficient in ServiceNow application development best practices, debugging, and testing.
• Proficient in the ServiceNow application upgrade lifecycle and resolving typical ServiceNow application upgrade problems.
• Comfortable working directly with customers, ServiceNow administrators, developers, and architects.
• Outstanding problem-solving skills: consistent track record in structuring sophisticated problems and developing solutions.
• Ability to deal with ambiguity and work independently in a customer request-driven environment.
• Excellent spoken and written English communication skills in professional business environments.

Note:
This position is based in Brazil, but the selected candidate must be willing to relocate to Santiago, Chile, and work in a hybrid model with a 3x2 schedule (three days on-site and two remote).

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