SAP FI Support Consultant

WÜRTH IT BRASIL; Cotia; On-site; BRL 150,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

On-site restaurant

Meal voucher

On-site parking

Fuel allowance

On-site gym

TotalPass

Birthday gift card

Childcare allowance

Education assistance

Hotel accommodation

Job summary

Würth IT Brasil is seeking an SAP FI/MM Support Consultant to join a global team delivering stable SAP Finance and MM solutions across Würth Group companies.

You will provide second-level support, analyze complex scenarios, and work with Solution Manager and JIRA, collaborating across countries.

Qualifications

• Strong SAP FI and MM functional knowledge.
• Experience in SAP incident management and problem solving.
• Hands-on SAP customizing and configuration.
• Understanding Finance, Purchasing and Materials Management processes.
• Experience with SAP Solution Manager and JIRA.
• Ability to translate business requirements into SAP solutions.
• Excellent written and spoken communication; ability to work with global teams.

Responsibilities

• Provide 2nd Level Support for SAP FI and MM within SLAs.
• Analyze, troubleshoot and resolve incidents using Solution Manager and JIRA.
• Perform SAP customizing and standard configuration changes following Change Request Management.
• Collaborate with global 3rd Level Support teams; testing and documentation.
• Advise business users on SAP FI/MM best practices and business process improvements.
• Validate system behavior against real operational and financial processes.
• Create and maintain functional documentation and knowledge articles.
• Identify opportunities to optimize support processes and improve efficiency.
• Collaborate with international stakeholders in a multicultural environment.
• Participate in workshops, implementations, training sessions, and travel when required.
• Accurately record support activities and effort in Würth IT financial systems.

Skills

SAP FI

SAP MM

Tools

SAP Solution Manager

JIRA

Job description

Join Würth IT and become part of a global team supporting one of the world's leading business groups.

As a SAP FI and MM Support Consultant, you will play a key role in ensuring the stability, performance, and continuous improvement of SAP Finance (FI) and Materials Management (MM) solutions used by Würth Group companies worldwide.

Working in an international environment, you will provide second-level support, analyze complex business scenarios, collaborate with global experts, and contribute to delivering sustainable solutions that enhance business operations.

This role is ideal for professionals who combine solid SAP FI/MM expertise with a strong understanding of finance, procurement, and material management processes, and who enjoy solving complex challenges while working with colleagues across different countries and cultures.

What You'll Do

• Provide 2nd Level Support for SAP FI and MM, ensuring high-quality service within agreed Service Level Agreements (SLAs).
• Analyze, troubleshoot, and resolve functional incidents and service requests using SAP Solution Manager and JIRA.
• Perform SAP customizing and implement standard configuration changes following Change Request Management processes.
• Work closely with global 3rd Level Support teams on complex issues, ensuring proper testing, documentation, and successful implementation.
• Advise business users on SAP FI/MM best practices and business process improvements.
• Validate system behavior against real operational and financial processes.
• Create and maintain functional documentation, knowledge articles, and support procedures.
• Identify opportunities to optimize support processes and improve operational efficiency.
• Collaborate with international stakeholders in a multicultural environment.
• Participate in workshops, implementations, training sessions, and occasional business travel when required.
• Accurately record support activities and effort in the Würth IT financial systems.

What We're Looking For

• Strong functional knowledge of SAP FI and SAP MM.
• Experience providing application support, incident management, and problem-solving in SAP environments.
• Hands-on experience with SAP customizing and functional configuration.
• Good understanding of Finance, Purchasing, and Materials Management business processes.
• Experience working with SAP Solution Manager, JIRA, or similar ticket management tools.
• Ability to analyze business requirements and translate them into effective SAP solutions.
• Strong analytical thinking and customer-oriented mindset.
• Excellent communication and collaboration skills.
• Ability to work independently while collaborating with global teams.
• Fluent English for daily interaction with international colleagues and customers.

Beneficits

• Medical insurance
• Life insurance
• On-site restaurant
• Meal voucher or food allowance
• On-site parking
• Fuel allowance
• On-site gym
• TotalPass
• Birthday gift card
• Childcare allowance
• Education assistance
• Hotel accommodation available at no cost on in-office workdays for employees living more than 40 km away