Salesforce Implementation Lead (Service Cloud)

PRIMESPORT; Brasil; Teletrabalho; BRL 653.000 - 817.000; Tempo integral

Resumo da oferta

A leading company in the sports and entertainment industry in Brazil is seeking a Salesforce Service Cloud expert. You will lead the design and implementation of Salesforce solutions, work on high-profile events like the FIFA World Cup, and enjoy a flexible work environment. The ideal candidate has deep expertise with Salesforce Service Cloud and relevant certifications. This role offers a robust benefits package and career advancement opportunities.

Serviços

Robust benefits package, including healthcare

Opportunity for career advancement

Flexible work environment

Qualificações

• Deep expertise with the Service Cloud platform, including both declarative and programmatic capabilities.
• Advanced knowledge of Apex, SOQL, and Lightning Web Components.
• Salesforce Certifications: Service Cloud Consultant, Platform Administrator I/II, Data Architect.

Responsabilidades

• Lead full lifecycle Salesforce Service Cloud designs, implementations, and enhancements.
• Collaborate with sales, service, IT, and stakeholders to develop scalable Service Cloud solutions.
• Manage project timelines and resources to ensure compliance with security policies.

Conhecimentos

Deep expertise with the Service Cloud platform

Advanced knowledge of Apex

Strong understanding of Salesforce configuration

Excellent problem-solving skills

Strong communication skills

Formação académica

Salesforce Certifications: Service Cloud Consultant

Salesforce Certifications: Platform Administrator I/II

Descrição da oferta de emprego

Why Consider This Job Opportunity

Salary up to $150,000 annually
Opportunity for career advancement and growth within a leading company in the sports and entertainment industry
Flexible work environment with in-office collaboration 1-2 days per week
Robust benefits package, including healthcare, retirement, and paid time off
Chance to work on high-profile events like the FIFA World Cup and the Olympic Games
Supportive team culture that values diversity and inclusion

What to Expect (Job Responsibilities)

• Lead full lifecycle Salesforce Service Cloud designs, implementations, and enhancements, integrating AI capabilities
• Collaborate closely with sales, service, IT, and senior stakeholders to identify and develop scalable Service Cloud solutions
• Manage project timelines, team resources, and governance to ensure compliance with security and data privacy policies
• Configure and tailor Service Cloud features, including case management and reporting
• Drive adoption through training and change management initiatives

What is Required (Qualifications)

• Deep expertise with the Service Cloud platform, including both declarative and programmatic capabilities
• Advanced knowledge of Apex, SOQL, and Lightning Web Components
• Strong understanding of Salesforce configuration, automation, and integration with external systems via APIs
• Salesforce Certifications: Service Cloud Consultant, Platform Administrator I/II, Data Architect
• Excellent problem-solving, communication, and collaboration skills

How to Stand Out (Preferred Qualifications)

• Knowledge of third-party tools and platforms that integrate with Salesforce
• Certifications: Agentforce Specialist, Business Analyst, Platform Developer I/II, Application Architect
• Experience with CRM Analytics and incorporating observability into Salesforce
• Familiarity with telephony (CTI/IVR) or digital engagement integrations
• Experience with Agentforce or similar agentic AI technologies

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.