Salesforce Business System Analyst Em Ipojuca (pe)

CriticalRiver Inc.; Pernambuco; Presencial; BRL 111 600 - 167 400; Tempo integral

Resumo da oferta

CriticalRiver Inc. está em busca de um(a) Analista de Sistemas de Negócios Salesforce em Ipojuca, Pernambuco. O(a) candidato(a) deve ter entre 3 a 6 anos de experiência na coleta de requisitos, tradução em especificações funcionais e suporte no Salesforce. Este profissional colaborará com partes interessadas e equipes técnicas, garantindo a entrega de soluções escaláveis no Salesforce. Salário a combinar, benefícios não informados.

Qualificações

• 3-6 anos de experiência como Business Analyst com experiência em Salesforce.
• Forte compreensão do Salesforce Sales Cloud e/ou Service Cloud.
• Experiência com coleta de requisitos e gestão de stakeholders.

Responsabilidades

• Reunir e documentar requisitos de negócios para implementações Salesforce.
• Traduzir necessidades empresariais em requisitos funcionais e casos de uso.
• Atuar como elo entre equipes de negócios e técnicas para garantir a implementação correta.

Conhecimentos

Análise de negócios

Experiência com Salesforce

Gestão de partes interessadas

Documentação de requisitos

Metodologias Agile/Scrum

Comunicação efetiva

Ferramentas

Salesforce Sales Cloud

Salesforce Service Cloud

Descrição da oferta de emprego

Cargo:

Salesforce business system analyst em ipojuca (PE) – ipojuca

Requisitos:

Job Title: Salesforce Business Systems Analyst (BSA) Location: LATAM Duration: 6-12 months Job Summary: We are looking for a Salesforce Business Systems Analyst (BSA) with strong experience in gathering business requirements, translating them into functional specifications, and supporting Salesforce implementation and enhancements. The ideal candidate will work closely with business stakeholders, product owners, and technical teams to deliver scalable Salesforce solutions that support business processes.

Key Responsibilities:

• Work with business stakeholders to gather, analyze, and document business requirements for Salesforce implementations and enhancements.
• Translate business needs into functional requirements, user stories, and process flows.
• Act as a bridge between business teams and technical teams to ensure accurate implementation of requirements.
• Configure and support Salesforce features including Sales Cloud, Service Cloud, workflows, validation rules, reports, and dashboards.
• Participate in solution design discussions and recommend best practices within the Salesforce ecosystem.
• Support UAT (User Acceptance Testing) by preparing test cases, coordinating with stakeholders, and ensuring requirements are met.
• Assist in data migration, integration requirements, and system documentation.
• Provide production support and troubleshooting for Salesforce issues.
• Maintain clear documentation including BRDs, FRDs, user stories, and process diagrams.
• Collaborate with cross‑functional teams to drive continuous improvement and system optimization.

Required Qualifications:

• 3–6 years of experience as a Business Analyst with Salesforce platform exposure.
• Strong understanding of Salesforce Sales Cloud and/or Service Cloud.
• Experience with requirements gathering, documentation, and stakeholder management.
• Knowledge of Agile/Scrum methodologies.
• Ability to create user stories, acceptance criteria, and functional specifications.
• Experience with Salesforce reporting, dashboards, and basic configuration.
• Strong communication skills.

Salário:

A Combinar

Benefícios:

Não informado

Informações adicionais:

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