Sales Development Representative (Inside Sales)

Worldpackers; São Paulo; Presencial; BRL 40 000 - 70 000; Tempo integral

Resumo da oferta

Worldpackers is seeking an Sales Development Representative (SDR) to join our Inside Sales team and help travelers turn their travel dreams into real experiences. You will be one of the first touchpoints for travelers considering our Group Trips, building connections and guiding them toward the right trip.

In this frontline, revenue-driving role, you’ll engage via WhatsApp, email, phone, and chat, qualifying opportunities and driving conversions.

Qualificações

• 1–3 years of experience in Sales or related area.
• Excellent written and verbal communication skills.
• Ability to build genuine connections with travelers.
• Comfortable speaking with customers via phone, WhatsApp, and other channels.
• Strong listening skills to understand customer needs.
• Organized with the ability to manage multiple conversations and follow-ups.
• Experience with CRM tools; HubSpot is a plus.
• Results-oriented with motivation to convert conversations into bookings.

Responsabilidades

• Connect with travelers who showed interest in Group Trips and provide fast, thoughtful responses.
• Initiate conversations via email, phone, WhatsApp, and other channels.
• Understand travelers’ needs, plans, budget and expectations.
• Qualify leads and match Group Trips to travelers.
• Guide travelers through decision-making and address concerns about pricing, destinations and logistics.
• Turn qualified opportunities into booked travelers.
• Follow up to ensure great opportunities aren’t lost.
• Keep traveler data and sales activity organized in HubSpot.
• Capture traveler insights to improve sales, marketing and product experiences.

Conhecimentos

Excellent communication

Active listening

Organized

Results-oriented

Advanced English

CRM proficiency

Formação académica

HubSpot

Ferramentas

HubSpot

Descrição da oferta de emprego

At Worldpackers, we believe that travel can transform people - and transformed people can transform the world.

Since 2014, we’ve been building a global community of conscious travelers and welcoming hosts, enabling meaningful connections and thousands of collaborative experiences around the world.

Our purpose is rooted in connection. We exist to foster personal growth, cultural exchange, and a more socially and environmentally sustainable world through travel.

Respect, inclusion, collaboration, and continuous learning guide everything we do. Being part of Worldpackers — as a traveler, host, or team member — means being part of a diverse, global community where different perspectives are valued and discriminatory behavior has no place.

Being part of Worldpackers means working with purpose - helping more people experience transformative journeys through connection.

We’re looking for someone who wants to grow with us and help create unforgettable collaborative experiences around the world.

About The Role

At Worldpackers, we believe travel can change lives. It can open minds, create meaningful connections, and turn strangers into friends.

We’re looking for a Sales Development Representative (SDR) to join our Inside Sales team and help more people turn their travel dreams into real experiences.

As an SDR, you’ll be one of the first people a traveler connects with when they’re considering joining one of our Group Trips. Your role is to understand what they’re looking for, build a genuine connection, and help them find the trip that feels right for them.

You’ll work across three key areas: engaging with travelers, qualifying opportunities, and driving conversions. You’ll connect with high-intent travelers through channels like WhatsApp, email, phone, chatbot, and social media, helping them move from “I’m interested” to “I’m going!”.

This is a frontline, revenue-driving role where your conversations have a direct impact on our growth and on the number of people who get to experience the world with us.

You’ll have the support of structured processes, playbooks, and tools, while having the autonomy to own your conversations, experiment, learn, and contribute ideas that make our sales experience even better.

What You’ll Do

• Connect with travelers who have shown interest in our Group Trips and make sure they receive a fast, thoughtful response;
• Start meaningful conversations through email, phone, WhatsApp, and other digital channels;
• Get to know each traveler’s needs, preferences, travel plans, budget, and expectations;
• Qualify leads and identify the Group Trips that are the best fit for each traveler;
• Guide potential travelers through their decision-making journey;
• Answer questions and help overcome common concerns around pricing, destinations, logistics, and the group experience;
• Turn qualified opportunities into booked travelers;
• Follow up with prospects and make sure great opportunities don’t get lost;
• Keep traveler information and sales activity organized in HubSpot;
• Pay attention to what travelers are telling us — their questions, objections, interests, and needs;
• Bring those insights back to the team to help us improve our sales conversations, marketing, and product experience.

What We’re Looking For

• 1–3 years of experience in Sales, Inside Sales, Customer Success, or a related area;
• Excellent written and verbal communication skills;
• A natural ability to connect with people and make conversations feel genuine;
• Comfortable talking to customers through phone, WhatsApp, and other digital channels;
• Strong listening skills and the ability to understand what someone really needs;
• Organized and able to manage multiple conversations and follow-ups at once;
• Comfortable working with CRM tools — HubSpot experience is a plus;
• A results-oriented mindset and genuine motivation to turn conversations into conversions;
• Interest in travel, experiences, and community-driven products;
• Excited to work in a fast-moving startup environment where things evolve quickly;
• Advanced English;
• Familiarity with sales, funnel, and conversion metrics.

It’s a Plus If You Have

• Experience with Inside Sales or consultative selling;
• Experience in B2C sales and/or digital products;
• Experience using HubSpot or other CRM platforms;
• Experience selling through WhatsApp, phone, or other digital channels;
• Previous experience in travel, tourism, hospitality, or experiences;
• Experience working with international customers or in a global environment;

Ready to help people go places?

If you’re curious, energetic, people-oriented, and excited by the idea of combining sales, travel, and impact, we’d love to meet you.

Come help us make the world a little more connected — one trip at a time.