Sales Associate, Shopping Mais

Crocs, Inc.; São Paulo; On-site; BRL 20,000 - 27,000; Full time

Job summary

Crocs Brasil Comércio de Calçados LDTA seeks a Store Sales Associate to deliver exceptional customer experiences through product knowledge and the C.H.A.R.M. service model. You will engage customers, drive sales goals, and uphold Crocs brand standards in a dynamic retail environment.

The role emphasizes friendly service, product recommendations, and operational support across merchandising, replenishment, and POS transactions, contributing to a positive shopping experience.

Qualifications

• High School Diploma or equivalent.
• Previous retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver outstanding customer service through the C.H.A.R.M. selling model.
• Build meaningful connections with consumers to understand their needs and recommend products.
• Support store sales goals and individual performance objectives.
• Execute daily operational tasks, including merchandising, replenishment, receiving, and inventory support.
• Maintain store cleanliness, organization, and visual merchandising standards.
• Assist with point-of-sale transactions and self-checkout operations.
• Promote new products, campaigns, and brand initiatives to consumers.
• Contribute to a positive and engaging shopping experience while supporting team success.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Retail experience

Education

High School Diploma

Tools

POS system

Job description

Job Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Job Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Crocs Brasil Comércio de Calçados LDTA ("Crocs Brasil"), a subsidiary of Crocs, Inc. and is the employing entity for this position

Overview

The Store Sales Associate delivers exceptional consumer experience through product knowledge, customer engagement, and execution of the C.H.A.R.M. service model. This role supports all aspects of store operations while contributing to sales goals and representing the Crocs brand with enthusiasm and professionalism.

What You’ll Do

• Deliver outstanding customer service through the C.H.A.R.M. selling model.


• Build meaningful connections with consumers to understand their needs and recommend products.


• Support store sales goals and individual performance objectives.


• Execute daily operational tasks, including merchandising, replenishment, receiving, and inventory support.


• Maintain store cleanliness, organization, and visual merchandising standards.


• Assist with point-of-sale transactions and self-checkout operations.


• Promote new products, campaigns, and brand initiatives to consumers.


• Contribute to a positive and engaging shopping experience while supporting team success.

What You’ll Bring to the Table

• High School Diploma or equivalent.


• Previous retail or customer service experience preferred. Candidates must provide employment history verification through the gov.br platform (Carteira de Trabalho Digital) as part of the hiring process.


• Strong interpersonal and communication skills.


• Passion for delivering exceptional customer experiences.


• Ability to work in a fast-paced retail environment.


• Basic computer and point-of-sale system proficiency.


• Demonstrated ability to work collaboratively within a team.


• Flexible availability, including evenings, weekends, and holidays, in accordance with applicable labor legislation (CLT) and with payment of any legally required premiums.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail