Sales and Customer Success Leader (100% remote)

WiseVAs | Virtual Assistants; Brasil; Teletrabalho; BRL 50.000 - 90.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Sales and Customer Success Leader, where you will drive excellence in customer experience and team performance. In this fully remote role, you will lead sales and customer success initiatives, ensuring exceptional service throughout the customer journey. Collaborate with various departments to enhance processes and achieve strategic goals. If you're an assertive leader with a proactive mindset, this is your opportunity to make a significant impact in a fast-paced environment focused on growth and customer satisfaction.

Qualificações

• Minimum 5 years in Sales or Customer Success, preferably in SaaS.
• Strong analytical skills and systems-thinking mindset.

Responsabilidades

• Lead Sales and Customer Success teams to optimize customer journeys.
• Analyze KPIs and propose data-driven strategies for improvement.

Conhecimentos

Analytical Skills

Interpersonal Communication

Negotiation Skills

Relationship Building

Strategic Thinking

Self-starter

Formação académica

Bachelor's Degree in Business or related field

Ferramentas

CRM Tools

HubSpot

Pipedrive

RD Station

Descrição da oferta de emprego

Sales and Customer Success Leader (100% remote)

Sales and Customer Success Leader (100% remote)

4 days ago Be among the first 25 applicants

Sales and Customer Success Leader - Drive Excellence at Batteries Plus

Are you an assertive , self-confident , and proactive leader who thrives in a high-urgency , fast-paced environment? Batteries Plus is looking for a Sales and Customer Success Leader to join our team remotely. In this role, you will lead and develop both the Sales and Customer Success teams, ensuring exceptional service throughout the entire customer journey. You’ll optimize commercial processes, structure sales funnels, and enhance onboarding and post-sale follow-up to maximize customer satisfaction and retention.

If you are a relationship builder , have strategic thinking , and are a self-starter , this is the perfect opportunity for you to make an impact, align teams with company goals, and drive business growth. You will collaborate with various departments and use data-driven strategies to refine processes, improve customer experience, and execute on key business objectives.

The Opportunity

As the Sales and Customer Success Leader at Batteries Plus, you will:

• Lead and develop the Sales and Customer Success teams, ensuring excellence in the entire customer journey .
• Structure and optimize commercial processes , sales funnels, onboarding stages , and post-sale follow-up.
• Create and implement effective sales and customer success playbooks .
• Identify areas for improvement in systems , tools , and integrations to ensure operational efficiency.
• Analyze performance metrics (KPIs) and propose data-driven strategies for continuous improvement.
• Collaborate with departments such as Marketing , Product , and Operations to ensure a cohesive and seamless customer experience .
• Train and support the team (when applicable), ensuring alignment with the company’s culture and strategic goals.
• Conduct strategic meetings with key clients and focus on account retention and expansion .

Required Qualifications

• Proven experience (minimum 5 years) in Sales , Customer Success , or related fields, particularly in service or SaaS companies.
• Strong analytical skills and a systems-thinking mindset for reviewing and structuring processes.
• Proficiency in CRM tools , automations , and pipeline management (e.g., HubSpot , Pipedrive , RD Station ).
• A strategic profile with a sense of ownership and the ability to execute strongly on initiatives.
• Excellent interpersonal communication and negotiation skills .
• Experience working in remote and fast-paced environments .

This Role Is NOT For You If:

• You struggle with managing multiple tasks or high-urgency situations.
• You are uncomfortable working in a remote , fast-paced environment.
• You prefer working in a less structured or process-oriented setting.

Apply now: https://www.wisevas.io/work-with-us

This is an external position to work at a WiseVAs client. Considering that the management of job positions is entirely handled by the hiring companies, and that WiseVAs operates solely as an intermediary between the candidate and the hiring company, the submission of proposals by candidates does not guarantee employment. Similarly, candidates acknowledge and authorize the storage of resumes and proposals in WiseVAs's database, as well as the receipt of messages, emails, and calls offering new job positions and opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at WiseVAs | Virtual Assistants by 2x

Get notified about new Sales Lead jobs in Brazil.

B2B Business Developer / Sales Executive AEC - Partnership Opportunity

Customer Success Manager, Mobile Advertising

Americas Sales Director, ISV Embedded Solutions

Americas Sales Director, ISV Embedded Solutions

Director, Mid Market Sales - LATAM (Portuguese Speaking)

Staff Product Manager and General Manager, Battery Storage

Business Development Manager - RTS International

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.