SA Applications Managed Services (Nível Gerencial)

Bunge Iberica SA; Brasil; Presencial; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A leading company is seeking a Regional AMS Leader to oversee application support across South America. The role emphasizes vendor management, service quality, and continuous improvement, while offering opportunities to lead a dedicated team and drive operational excellence in a dynamic environment.

Qualificações

• 5 to 10 years of experience.
• Advanced English and Spanish.
• ITIL Foundations & related certifications.

Responsabilidades

• Manage relationships with AMS vendors, ensuring SLAs are met.
• Negotiate contracts and implement cost-saving initiatives.
• Lead a high-performing AMS team, providing mentorship and feedback.

Conhecimentos

Vendor Management

Information Security

ITIL Foundations

English

Spanish

Descrição da oferta de emprego

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Overview

The Regional AMS Leader is a senior responsible for the management of all application support contracts within South America. This includes vendor relationship management, contract negotiation and oversight, collaboration and alignment with internal stakeholders, and with global support teams.
The role focuses on driving service quality, cost optimization, and process improvements across the AMS processes. To lead and optimize Application Management Support (AMS) across Brazil, Argentina, Paraguay, Uruguay and Chile, ensuring high-quality service delivery, strong vendor relationships, and continuous improvement aligned with global best practices, framework and governance.

Essential Functions

Manage relationships with all AMS vendors in the region, ensuring service level agreements (SLAs) are met and performance is consistently reviewed.
Negotiate and execute contracts, ensuring optimal terms and cost-effectiveness.
Conduct regular performance reviews and implement corrective action plans as needed.
Drive continuous improvement initiatives with vendors to enhance service quality and efficiency.
Oversee all AMS contracts in the region, tracking key performance indicators (KPIs), milestones, and financials.
Identify and mitigate risks related to contract performance.
Proactively manage contract renewals and renegotiations.
Collaborate with local business stakeholders (BT SA Apps Leaders and Key-User Leaders) to understand their needs and ensure alignment of AMS services with business priorities.
Communicate effectively with stakeholders on AMS performance, issues, and improvement initiatives.
Manage expectations and ensure stakeholder satisfaction.
Partner with the global AMS team to ensure adherence to global governance, frameworks, and best practices.
Share regional insights and best practices to contribute to global process improvements.
Leverage regional and global tools and frameworks to enhance regional AMS capabilities.
Identify opportunities for process optimization and automation within the regional AMS function.
Lead and implement improvement initiatives to enhance efficiency, reduce costs, and improve service quality.
Monitor and measure the impact of process improvements.
Lead and develop a high-performing AMS team, providing coaching, mentorship, and performance feedback.
Foster a culture of collaboration, innovation, and continuous learning within the team.
Provide regular reports on AMS performance to regional and global leadership.
Analyze data to identify trends, issues, and opportunities for improvement.
Develop and present recommendations to optimize AMS operations.

Manage the regional AMS budget, tracking expenses and ensuring cost-effectiveness.
Identify and implement cost-saving initiatives.
Own the regional transition to sustain process for new and updated applications, ensuring a seamless handover from project teams to ongoing support.
Define and enforce criteria for solution stabilization before transitioning to support.
Collaborate with project teams, application owners, and vendors to ensure a smooth transition, including knowledge transfer, documentation, and training.
Lead war room meetings during critical production incidents, prioritizing actions, coordinating resources, and ensuring thorough Root Cause Analysis (RCA) is conducted to prevent recurrence. This includes clear communication with stakeholders, efficient escalation procedures, and post-incident reviews.

Qualifications

5 to 10 years of experience
English and Spanish Advanced
ITIL Foundations & related certifications
Vendor Management
Information Security

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. Veterans/Disabled

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