Retail Parts ProStore 1811

Advance Auto Parts; Brasil; Presencial; BRL 39.000 - 67.000; Jornada completa

Descripción de la vacante

A leading automotive parts retailer in Brazil is seeking a full-time Retail Parts Pro. This role involves providing excellent customer service to DIY customers, managing inventory, and achieving sales goals. The ideal candidate should have 3-5 years of automotive parts experience, strong communication skills, and knowledge of automotive systems. ASE Certification is preferred, but not required. This position offers a mid-senior level opportunity within the motor vehicle manufacturing and retail industry.

Formación

• 3-5 years of prior automotive parts experience.
• Ability to effectively communicate in English; Spanish is a plus.
• Experience in customer sales transactions.

Responsabilidades

• Provide excellent customer service for DIY customers.
• Achieve personal and store sales goals.
• Manage DIY-related services and store cleanliness.

Conocimientos

Communication skills

Inventory management

Automotive knowledge

Sales skills

Organizational skills

Flexibility to work weekends

Customer service

Educación

Valid driver's license

ASE Certification Preferred

Herramientas

POS system

Parts lookup system

Inventory management software

Descripción del empleo

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Credentials

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

No specific details provided.

Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Motor Vehicle Manufacturing and Retail

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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