Responsible Gaming Analyst

Pentasia; São Paulo; Presencial; BRL 60.000 - 84.000; Tempo integral

Resumo da oferta

Pentasia is seeking a LATAM Recruitment Consultant responsible for ensuring compliance with responsible gambling practices. You will analyze behavioral risks and engage with at-risk customers, contributing to a proactive environment within the iGaming sector. Experience in compliance and customer interactions is essential for success.

Qualificações

• Minimum 6 months in compliance, risk analysis, or responsible gaming.
• Experience with sensitive customer communications via phone/email/chat.
• Familiarity with confidential data in high-paced environments.

Responsabilidades

• Conduct behavioral analysis to identify gambling-related harm.
• Conduct outreach to high-risk customers regarding responsible gambling tools.
• Collaborate with internal teams on gaming concerns.

Conhecimentos

Analytical skills

Customer interaction

Pattern recognition

Descrição da oferta de emprego

Direct message the job poster from Pentasia

LATAM Recruitment Consultant - Pentasia Recruitment Group is a world-leading recruitment consultancy into the iGaming, Lottery, Esports, Crypto, FX…

Reports to: Head of Responsible Gaming

About the Role:

This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.

Key Responsibilities:

• Perform in-depth behavioral analysis to identify signs of gambling-related harm.
• Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
• Manage and escalate responsible gaming concerns from internal teams.
• Work closely with AML and Account Management teams to ensure proper customer due diligence.
• Operate within a shift-based schedule to provide 24/7 coverage.
• Assist with responsible gambling-related translations when required.

Requirements:

• A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
• Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.)
• Previous experience handling sensitive customer interactions via phone, email, and chat.
• Familiarity with working in a high-paced environment with confidential data.
• Strong analytical and pattern-recognition skills for identifying problematic behaviors.

This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal, Analyst, and Finance

• Industries

  Gambling Facilities and Casinos

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