Representative - Customer Service

WESCO Distribution; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking a Customer Service Representative to support its customer base by addressing inquiries and resolving issues. This role involves communication with various departments and requires strong interpersonal skills and the ability to work well under pressure. Candidates must hold at least a High School degree, with relevant experience preferred.

Qualificações

• High School Degree or Equivalent required.
• 2-4 years of relevant experience.
• Strong attention to detail and ability to work under pressure.

Responsabilidades

• Support customer base by answering questions and handling complaints.
• Process payments for cash account customers.
• Research and resolve customer problems.

Conhecimentos

Interpersonal Skills

Communication

Attention to Detail

Customer Service

Formação académica

High School Degree or Equivalent

Associates’ Degree or College Diploma

Ferramentas

MS Word

Excel

Email

Descrição da oferta de emprego

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail