Representative - Customer Service

WESCO Distribution; São Paulo; Presencial; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading distribution company is seeking a Representative - Customer Service in São Paulo, Brazil. In this role, you will address customer inquiries and concerns via various channels, providing excellent service and problem resolution. Ideal candidates have strong interpersonal skills, attention to detail, and relevant experience. Join a dynamic team that values effective communication and customer satisfaction.

Qualificações

• 2-4 years of relevant experience required.
• Able to deal with customers sensitively and diplomatically.
• Computer literate with effective skills in MS Office.

Responsabilidades

• Support customer inquiries via telephone, email, and walk-ins.
• Process payments for cash account customers.
• Research and resolve customer problems as needed.

Conhecimentos

Solid interpersonal skills

Effective communication

Attention to detail

Ability to work under pressure

Formação académica

High School Degree or Equivalent

Associates’ Degree or College Diploma

Ferramentas

MS Word

MS Excel

Email

Descrição da oferta de emprego

Overview

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail