Renewals Account Manager - BR

AVEVA Denmark; São Paulo; Híbrido; BRL 80.000 - 150.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está à procura de um Gerente de Contas de Renovação para se juntar à sua equipe em São Paulo. Nesta função, você será responsável por gerenciar renovações complexas, construir relacionamentos sólidos com clientes e garantir a satisfação do cliente. O papel envolve o uso de Salesforce para manter dados precisos e reportar ao gerenciamento sobre o pipeline de renovações. Se você é orientado para resultados e possui experiência em vendas técnicas, esta é uma excelente oportunidade para impactar positivamente a experiência do cliente e contribuir para o crescimento da empresa. Junte-se a uma equipe que valoriza a diversidade e a inclusão, e faça parte de uma jornada para criar tecnologia transformadora que melhora o mundo.

Qualificações

• 5+ anos de sucesso em Vendas Técnicas ou Sucesso do Cliente.
• Fluente em Português, Espanhol e Inglês com excelente comunicação.
• Experiência em gestão de contas e processos de renovação.

Responsabilidades

• Alcançar metas de renovação e objetivos de vendas.
• Gerenciar pipeline de renovações e manter relacionamentos com clientes.
• Preparar cotações e fechar oportunidades de renovação.

Conhecimentos

Vendas Técnicas

Sucesso do Cliente

Comunicação em Português

Comunicação em Espanhol

Comunicação em Inglês

Gestão de Contas

SaaS

Gestão de CRM

Resolução de Problemas

Formação académica

Experiência em Vendas

Experiência em Software Empresarial

Ferramentas

Salesforce

Descrição da oferta de emprego

Renewals Account Manager - BR page is loaded

Renewals Account Manager - BR

Apply locations Sao Paulo, Brazil time type Full time posted on Posted 3 Days Ago job requisition id R010359

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

Location: Hybrid role in our São Paulo offices - Alameda Santos 1940 – 15º andar Cerqueira Cesar

The Renewal Account Manager is responsible for executing larger, more complex or unique solutions renewals, as well as handling volume renewals during peak times for assigned markets and accounts. You engage with AVEVA sales teams and customers through a systematic process to achieve renewal quota and business metrics that focus on recurring business growth and retention of the existing customer base. You maintain accurate data within Salesforce and flourish in a fast-paced, rapidly changing environment.

Responsibilities - You will do:

1. Achieve sales-based renewal quotas and renewals objectives/metrics such as on-time renewals and escalated contract renewals
2. Weekly reporting to Management on renewals pipeline vs. target
3. Take ownership for an assigned renewals pipeline from first contact to close, including notifying customers of renewal, creating quotes, and closing renewal opportunities for accounts
4. Establish and drive trusted customer relationships and ensure timely escalation of issues through to resolution
5. Build and maintain beneficial, positive relationships with customers and understand their requirements
6. Send renewal quotations and order forms to customers (including customer specific forms and documents that may be required), working closely with Contracts department to ensure accurate documents required by business are sent in conjunction with quotes
7. Build and maintain beneficial, positive relationships internally with Customer Success, Sales Account Managers and Channel Partners
8. Ensure that all renewals are quoted 90-120 days in advance to ensure renewals close on time
9. Manage the company CRM to a high degree of accuracy to ensure all activity is recorded and forecast data is accurate
10. Identify expansion opportunities to generate additional revenue (upsell/cross-sell) and transfer to the appropriate team to manage and maximize the opportunity

Other Duties may include:

1. Support evolving renewal processes aimed at improving renewal efficiency and upsell/cross-sell to renewal customers
2. Accurate reporting on late renewals, renewal migration and churn including reasons for cancellation used for analysis
3. Assist Business with any other activity required to fulfill the role

Skills & Qualification - You will have:

1. 5+ Years demonstrated success in a Technical Sales or Customer Success capacity with an Enterprise Software background preferred. Proven direct sales experience, including building relationships with and selling to the enterprise level (calling on VP Operations, CTO, CIO and other Executives)
2. Fluent in Portuguese, Spanish and English, with excellent written and verbal communication skills in all languages.
3. Knowledge and application of renewal processes, policies and pricing
4. Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to drive renewals performance
5. Proven expertise in identifying and solving problems and developing pricing solutions that deliver value both to the customer and to AVEVA while considering the fluctuating financial landscape in Brazil and Mexico
6. Effectively manage multiple accounts and activities, maintaining momentum and customer satisfaction
7. Experience working with Salesforce (preferred) or equivalent CRM system
8. Assertive, confident and clear communicator via e-mail and video. Good listening skills along with personal tact and diplomacy required
9. Highly detail oriented with the ability to manage opportunities, tasks and responsibilities
10. Extremely organized with the ability to prioritize and a super star at multi-tasking daily to meet monthly deadlines
11. Focus on customer satisfaction and delivering a quality renewal customer experience
12. You are able to put people first, working effectively with individuals and teams, customers and partners
13. You understand and appreciate the cultural nuances of doing business in Brazil and Mexico (LATAM in general), with the ability to navigate local business practices and build strong relationships with clients.

A PLUS:

1. SaaS and Industrial / Enterprise Software background preferred
2. 2+ Years demonstrated success in a Renewals, Inside Sales or Account Manager role with an Enterprise Software background preferred.

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.