Renewal & Retention Coordinator

RevSpring; Sales; Presencial; BRL 50 000 - 70 000; Tempo integral

Resumo da oferta

RevSpring in Brazil, São Paulo is seeking a detail-oriented Renewal Coordinator to support contract renewal operations. This position offers an excellent opportunity for self-motivated professionals to build a foundation in revenue cycle management and healthcare technology.

The ideal candidate will be involved in coordinating the renewal processes, monitoring renewal dates, and maintaining data integrity. Strong organizational and communication skills are essential, along with a Bachelor’s Degree.

Qualificações

• 1–3 years of experience in a sales operations or contract administration role.
• Experience in SaaS or healthcare technology is a plus.
• Ability to manage multiple tasks and deadlines simultaneously.

Responsabilidades

• Support the end-to-end renewal process for assigned accounts.
• Monitor renewal dates and flag potential risks to the Renewal Manager.
• Assist in preparing and processing renewal contracts accurately.

Conhecimentos

Sales operations experience

Proficiency with Salesforce

Strong organizational skills

Attention to detail

Excellent written communication

Formação académica

Four-year Bachelor’s Degree

Ferramentas

Salesforce

Descrição da oferta de emprego

Location: Nashville, TN

Job Id:1245

# of Openings:1

Job Title

Renewal Coordinator

Job Summary

RevSpring is seeking a detail-oriented Renewal Coordinator to support our contract renewal operations. This role is an excellent opportunity for a self-motivated professional to build a foundation in revenue cycle management and healthcare technology. The Renewal Coordinator works closely with internal teams to ensure accurate and timely processing of client renewals, maintaining data integrity and supporting the broader commercial organization.

Essential Functions

• Support the end-to-end renewal process for assigned accounts, coordinating with internal stakeholders to ensure timely execution.
• Monitor upcoming renewal dates and proactively flag potential risks or delays to the Renewal Manager.
• Assist in preparing and processing renewal contracts and paperwork with accuracy and attention to detail.
• Route contracts through internal approval workflows, coordinating with Legal and Finance as needed.
• Maintain accurate and up-to-date renewal data in Salesforce and other relevant systems.
• Track key renewal metrics such as renewal rates, contract values, and upcoming expirations.
• Generate standard reports on renewal pipeline and contract status for internal review.
• Identify and flag data discrepancies, supporting overall CRM data quality.
• Collaborate with Account Executives, Finance, and Legal to gather required information for renewals.
• Support Sales Operations with documentation, process tracking, and administrative coordination.
• Maintain and update documentation for renewal workflows and standard operating procedures.
• Identify opportunities to streamline administrative processes and share observations with the Sr Director of Sales Operations.

Specific Job Skills

• 1–3 years of experience in a sales operations, contract administration, or related support role; SaaS or healthcare technology experience a plus.
• Proficiency with Salesforce or similar CRM; experience maintaining clean, accurate records.
• Strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail, particularly when reviewing contracts and numerical data.
• Excellent written communication skills for clear internal coordination.

Education

Four-year Bachelor’s Degree from college/university required.

Experience

1- 3+ years of experience

Supervision

N/A

Certifications

N/A

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.