Remote Travel Specialist

Hjbtravels; Rio de Janeiro; Teletrabalho; BRL 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote flexibility

Exclusive travel perks

Ongoing training and support

Resumo da oferta

A remote travel agency is seeking a Remote Travel Specialist to guide clients through their travel journeys. You will handle inquiries, assist with bookings, and ensure a seamless experience for travelers. The ideal candidate has a background in customer service within the travel industry, excellent communication skills, and a strong attention to detail. This role offers remote flexibility and professional growth opportunities, enabling you to work from anywhere while engaging with a supportive community.

Qualificações

• Background in customer service, ideally in travel or hospitality.
• Strong organizational habits and proactive mindset.
• Ability to learn new systems and booking tools quickly.

Responsabilidades

• Respond to client inquiries professionally across various channels.
• Support clients with booking modifications and cancellations.
• Provide accurate information about destinations and travel documents.
• Follow up with clients to confirm travel plans and gather feedback.
• Address client concerns efficiently and with empathy.

Conhecimentos

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Descrição da oferta de emprego

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents globally, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.