Remote Support Specialist Associate

Tetra Pak; Monte Mor; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A multinational food technology company is seeking a Remote Support Specialist Associate in Monte Mor, SP. Candidates should be recent graduates in fields like Mechatronics or IT, with a passion for automation and technology. The role focuses on resolving complex automation issues for customers and requires strong communication skills. This position offers opportunities for growth and development in a global environment.

Serviços

Development opportunities

Market competitive compensation

Flexible working arrangements

Inclusive work culture

Qualificações

• Recent graduate from a relevant field with basic programming skills.
• Hands-on, curious, and eager to learn about industrial systems.
• Strong communication and customer focus, with attention to detail.

Responsabilidades

• Participate in remote resolution of complex automation cases.
• Lead troubleshooting sessions and document solutions.
• Collaborate with field engineers to drive improvements.
• Support initiatives for equipment reliability and performance.
• Develop technical and problem-solving skills through training.

Conhecimentos

Basic programming knowledge

Interest in automation

Strong communication

Problem-solving

Teamwork

Formação académica

Recent graduate in Mechatronics, Automation, IT, etc.

Descrição da oferta de emprego

Overview

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people’s lives every day. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

As a global leader in food processing and packaging, Tetra Pak delivers cutting-edge solutions that ensure food safety and quality across the globe. Our success is driven not only by our advanced technologies, but also by the people behind them—professionals who are passionate about innovation and committed to protecting what’s good. Within our global Services organization, the Remote Support Hub is a key part of Next Generation Service Operations, providing 24/7 technical support to customers in over 160 countries.

As a Remote Support Specialist Associate, you will join a team of experts who resolve the most complex and critical cases escalated from our customers’ production sites. Working closely with senior specialists, you will learn how to diagnose and solve advanced automation and equipment issues using industry-leading digital tools and methodologies in the food and beverage industry, helping customers keep their high-speed production lines running efficiently. This position offers a unique opportunity to learn how our equipment and automation systems operate as a whole, combining mechanical and digital components to deliver reliable performance. You will be trained in our automation platforms and programming tools, and gradually take on more responsibility as you grow.

You will interact remotely with customers and internal teams, gaining exposure to global best practices and contributing to solutions that keep food safe and available everywhere. As part of Tetra Pak’s Next Generation strategy, you will be empowered to learn, collaborate, and make a difference from day one, building the foundation for a successful career in a dynamic, innovative, and customer-focused organization. The role is designed for recent graduates with a background in mechatronics, automation, or IT who are curious, hands-on, and eager to understand how industrial systems work in practice. You will interact remotely with customers and internal teams, gaining exposure to real-world challenges and contributing to solutions that have a direct impact on food production around the world. This is a development position, and we are looking for individuals who want to build their careers by learning, collaborating, and making a difference.

This position will be based in Monte Mor, SP. Tetra Pak does not offer visa or relocation support for this position.

We strongly encourage applications from individuals belonging to underrepresented or minorized groups, including women, Black, Indigenous, LGBTQ+ people, people with disabilities, and others.

What you will do

As a Remote Support Specialist Associate, you will:

• Participate in the remote resolution of complex automation cases via phone, chat, and email for customers and Tetra Pak field teams;
• Lead remote troubleshooting sessions, document solutions, and ensure customer satisfaction before closing support cases;
• Collaborate with field engineers and global competence networks to share knowledge and drive continuous improvement;
• Support initiatives to enhance equipment reliability, availability, and performance;
• Continuously develop your technical and problem-solving skills through training and project participation.

We believe you have

• Recent graduate in Mechatronics, Automation, IT, Electronics, Electrical Engineering, Computer Science, or related fields;
• Basic knowledge of programming (Python, C++, Pascal, or similar);
• Interest in automation, industrial equipment, and how mechanical and digital systems work together;
• Hands-on, curious, eager to learn, and passionate about technology. Enjoys solving problems and working as part of a team;
• Strong communication, customer focus, attention to detail, and willingness to take initiative.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ .

This job posting expires on October 19, 2025.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.