Remote Service Engineer

Philips International; Blumenau; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative health-tech leader is looking for a Remote Service Engineer who is a tech-savvy problem solver with a passion for customer service. In this role, you will be the first line of defense for technical issues, providing advanced support and ensuring customer satisfaction. Your responsibilities include diagnosing complex problems, managing customer cases, and collaborating with field engineers for efficient resolutions. Join a company dedicated to improving lives through meaningful innovation and be part of a diverse and inclusive workplace where your contributions truly matter.

Qualificações

• Experience in incident resolution and ticket management is essential.
• Technical skills on OS, particularly Windows Server, are required.

Responsabilidades

• Provide advanced technical support and resolve complex issues remotely.
• Manage customer cases and document service records efficiently.

Conhecimentos

Incident resolution

Ticket management

HIS and PACS

Windows Server 2008-2019

Basic networking

Descrição da oferta de emprego

Are you a tech-savvy problem solver with a passion for customer service? We're seeking a talented Remote Service Engineer to join our team and provide exceptional support to our customers.

Your Role:

As a Remote Service Engineer, you will be the first line of defense for our customers' technical issues. You'll receive, understand, and resolve customer requests related to product or service malfunctions. Your responsibilities will include:

1. Providing Advanced Technical Support: Diagnosing and resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.
2. Managing Customer Cases: Efficiently handling customer cases, documenting service records, and communicating updates and solutions clearly.
3. Ensuring First-Time Right Resolutions: Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.
4. Escalating Issues: Identifying and escalating critical issues to the appropriate teams for timely resolution.
5. Handling Customer Feedback: Addressing customer complaints and feedback promptly and professionally.

Qualifications:

To succeed in this role, you should have:

• Incident resolution and ticket management experience.
• Experience with HIS and PACS.
• Technical skills on OS (Windows Server 2008-2019).
• Basic networking understanding (VLAN, Load Balancer, Switches).

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep & Respiratory Care, and Personal Health.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued, and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national