Remote Install Specialist

Remote Jobs; Brasil; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading remote work company is hiring a Customer Service Technician to provide installation assistance for home security products. This position requires at least 1 year of customer service experience, preferably in technical support, and offers up to $21.00 per hour. Enjoy benefits like healthcare and a flexible schedule while making a difference in customer safety.

Serviços

Comprehensive healthcare benefits

401(k) plan with company match

Paid time off

Career advancement opportunities

Flexible schedule

Qualificações

• High school diploma or equivalent required; some college credits or a degree preferred.
• At least 1 year of Customer Service experience required, with technical support experience preferred.
• Must have a private, quiet work area that meets company standards and adequate internet bandwidth.

Responsabilidades

• Provide installation assistance to customers via scheduled outbound calls.
• Install a range of home security products and services while communicating complex issues.
• Educate customers on the functionality of their security systems.
• Identify and propose additional security and home automation solutions.
• Address technical issues and collaborate with Remote Service or Field partners.

Conhecimentos

Customer Service Experience

Technical Aptitude

Problem-Solving Skills

Selling Skills

Formação académica

High School Diploma or Equivalent

Some College Credits or Degree

Descrição da oferta de emprego

Employer Industry: Home Security Services

Why consider this job opportunity:
- Salary up to $21.00 per hour, based on experience and qualifications
- Opportunity for career advancement through a tiered specialist program with continuous learning
- Work remotely, enjoying the flexibility and comfort of a home office
- Make a real difference by enhancing customer safety and satisfaction
- Access to comprehensive benefits including healthcare, 401(k) plan with company match, and paid time off

What to Expect (Job Responsibilities):
- Provide installation assistance to existing customers via scheduled outbound calls, ensuring effective solutions
- Install a range of home security products and services while clearly communicating complex issues and resolutions
- Educate customers on the functionality of their security systems for optimal use
- Identify and propose additional security and home automation solutions to enhance customer experience
- Address technical issues and collaborate with Remote Service or Field partners for customer resolution

What is Required (Qualifications):
- High school diploma or equivalent required; some college credits or a degree preferred
- At least 1 year of Customer Service experience required, with technical support experience preferred
- Technical aptitude, excellent problem-solving skills, selling skills, and ability to manage multiple tasks efficiently
- One (1) year of experience as a home security systems technician is highly preferred
- Must have a private, quiet work area that meets company standards and adequate internet bandwidth

How to Stand Out (Preferred Qualifications):
- Experience in the home security industry or related technical support roles

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