Regional Service Lead - LATAM

Infosys Limited; São Paulo; On-site; BRL 260,000 - 420,000; Full time

Benefits offered by this job

Transport vouchers

Meal vouchers

Childcare assistance

Life insurance

Funeral assistance

Medical and dental insurance

Job summary

Infosys Brazil is seeking a Regional Service Lead for LATAM to manage day-to-day regional service delivery, incidents, and user requests, coordinating with global/offshore leads and local teams. The role requires strong ITIL knowledge, performance reviews, and collaboration with senior stakeholders.

The position offers CLT with flexible hours, and benefits including vouchers, life and medical insurance, plus potential international projects.

Qualifications

• Lead day-to-day regional service delivery and incident management.
• Coordinate CAB and regional changes with offshore/onsite teams.
• Strong ITIL knowledge and monthly business reviews.
• Able to engage senior stakeholders and vendors.

Responsibilities

• Oversee region operations and monitor incidents and requests.
• Capture regional demand for planning and prioritization.
• Guide regional teams for smooth operations and continuous improvement.
• Drive quality and innovation initiatives across departments.

Skills

ITIL

Stakeholder management

Incident management

Change management

Networking

Service delivery

Leadership

Communication

Tools

SCCM

Intune

Autopilot

Job description

Others (Please specify in the Requisition notes)

Domain

Delivery

Interest Group

Company

INFOSYS TECNOLOGIA DO BR

Requisition ID

153978BR

Infosys Brazil is looking for professionals with the profile of Regional Service Lead - LATAM to join our team

Main activities and responsibilities:

• Accountable for day-to-day service delivery of incidents, user request resolution and support activities like monitoring for the region. Oversee the operations for the region
• Captures Regional demand for planning and prioritizing
• Local Service Introductions – Coordinate with Global/ Offshore Leads and validate service introductions to ensure alignment with strategic programs
• Guide and handhold regional teams to ensure smooth operations
• Responsible for generating new ideas along with the onsite and offshore team to improve the overall service
• Participate in regional CAB and coordinate the change with extended support
• Participate in Critical / Major incident coordination activities for the region
• Strong in ITIL concepts
• Service Management experience with experience conducting Monthly service reviews with Business stake holders
• Incident Management, Problem Management, Change Management
• Escalation Management and Ability to work with senior stake holders
• Expertise in Networking preferred
• Able to drive the quality and innovation initiatives
• Ability to work with teams from various departments and Vendors
• Excellent written and verbal communication skills
• Business relationship improvement

Additional Skills

• Application Management or experience in ERP systems
• Knowledge of managing Security Vulnerabilities, Phishing etc.,
• Knowledge on SCCM, Intune, Autopilot
• Strong attention to detail and outstanding analytical and Problem-solving skills.

Required Qualifications:

• The Regional Lead is accountable for effective planning, management and successful delivery of assigned projects and programs in the given region. The objective of this role is to ensure strong alignment between the regional business requirements and global strategy, customer and stakeholder management and coordination of regional services.

Additional information:

Type of work: CLT, Flexible hours.
Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.
Career: Global work on national and international clients and/or projects, possibility of international career movement.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.