Regional Manager (North America)

12Go; Brasil; Remote; BRL 240,000 - 360,000; Full time

Benefits offered by this job

Full-time remote working

Development opportunities

Competitive annual leave

Internal mobility opportunities

Annual company offsite

Job summary

A leading online travel agency is seeking a Mid-Senior level Business Development Manager to manage the operator lifecycle and optimize operator relationships. Candidates should have over 5 years of experience in Business Development or Sales, preferably in the travel industry. This role offers remote work and competitive benefits. Bilingual skills in English and Spanish are required, alongside strong negotiation and data analysis capabilities.

Qualifications

• 5+ years of experience in Business Development, Sales, or Account Management.
• Proven track record of driving revenue growth and expanding market share.
• Strong negotiation skills and experience with partnership agreements.
• Ability to build and maintain long-term partnerships with top-tier clients.
• Strategic mindset to define and execute regional growth strategies ("win a country").

Responsibilities

• Manage the complete operator lifecycle stages and identify growth opportunities.
• Optimize operator relationships and drive consistent growth.
• Lead the Business Development team to achieve KPIs.
• Maintain and optimize operator coverage, inventory, and content across channels.
• Interface with OTAs and travel brands to present Travelier services and solutions.
• Be the regional focal point for industry updates, competition, and regulatory changes.

Skills

Business Development

Sales

Account Management

Negotiation

Data Analysis

Team Management

Bilingual (English and Spanish)

Education

5+ years of experience in related industry

Job description

Connect with us to connect the world. 12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard!

• Manage the complete operator lifecycle stages:
• Business Development/Sales: Identify growth opportunities by contracting new transport operators within your region, maintain a healthy sales pipeline, and meet quarterly quotas
• Onboarding new operators (Ops, Data entry, Inventory): Work with cross-functional supply teams to ensure smooth and efficient onboarding of operators (technical, content, marketing alignment) and ensure that prioritizing is set according to the business needs
• Day-to-day Operations (Ops, Data entry, Inventory, Ticketing): Work with cross-functional supply teams to ensure pre-defined SLAs are met, identify region-specific bottlenecks, and suggest solutions
• Account Management: Optimize operator relationships and drive consistent growth (e.g., commercial terms, inventory coverage, content optimization)
• Provide special attention to top-tier clients to ensure satisfaction and long-term retention
• Define and optimize supplier-centric processes aimed at increasing supplier satisfaction
• Leverage our group strengths to ensure Travelier Suite growth (All brands, TMS, Capital):
• Present various services/solutions that Travelier can offer as a group and that operators can benefit from:
• TMS: Client Mapping & Engagement Map all relevant clients, organize initial meetings, and engage stakeholders to drive relationships and opportunities within the region
• Special Deals (Capital): Deliver a set number of special deals from your region. Through this great initiative, we are offering our operators funding at a very competitive rate, which should enable them to accelerate their business growth
• Know your region - Own your growth strategy
• Serve as the main focal point for the region and stay on top of all industry-related updates
• Define and lead your "win a country" strategy, emphasizing quick-win solutions alongside mid- to long-term strategies
• Be familiar with all relevant data related to your region: competitors and threats, distribution channels and opportunities, tourism trends, macro changes, regulations, etc
• Interface with our OTAs

Work closely with other teams in our organization and serve as the main focal point for different Travelier brand stakeholders (CEOs, Product, Marketing, Customer Support).

• Leading the Business Development Team
• Managing a team of 3-7 Business Development Managers
• Leading the team to achieve KPIs by tracking key metrics and ensuring they are consistently discussed and optimized
• Developing team capabilities through mentoring, role modeling, and professional growth initiatives

Requirements

• 5+ years of experience in Business Development, Sales, or Account Management, preferably in the travel, transportation, or OTA (online travel agency) industry.
• Proven track record of driving revenue growth and expanding market share within a defined region.
• Experience in managing cross-functional teams and working closely with Operations, Marketing, and Product.
• Demonstrated ability to build and maintain long-term partnerships with top-tier clients.
• Strategic mindset with the ability to define and execute regional growth strategies ("win a country" approach).
• Solid understanding of supplier lifecycle management, from contracting to onboarding and account optimization.
• Analytical skills: ability to interpret data, identify trends, and translate insights into actionable strategies.
• Strong negotiation skills and experience with commercial terms, special deals, and partnership agreements.
• Excellent communication and stakeholder management skills, including working with executives and multiple brands.
• Familiarity with industry-related regulations, tourism trends, competitive landscapes, and macroeconomic factors affecting the region
• Entrepreneurial and proactive approach to identifying growth opportunities
• Fluency in English and Spanish

Benefits

• Engaging work on a product that enables millions of travelers to book their trips daily;
• Full-time remote working - 5 days week, 8 hours per day;
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and internal mobility opportunities;
• Competitive annual leave, sick leave, and public holidays;
• Annual company offsite.

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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