Regional Linehaul Operations Manager , ATS - Middle Mile

Amazon Inc.; São João de Meriti; On-site; BRL 260,000 - 480,000; Full time

Job summary

Amazon Transportation Services is seeking a Regional Linehaul Operations Manager for the Brazil Middle Mile team. This senior role leads regional linehaul operations across Southeast, coordinating with multiple carriers to meet OTP/OTA targets and drive continuous improvement in the middle mile network.

Ideal candidates have a strong track record in logistics leadership, cross-functional collaboration, and customer-focused execution in a dynamic, fast-paced environment within a global company.

Qualifications

• Bachelor's degree or equivalent.
• Experience in managing teams.
• Experience in a logistics/operations environment.
• Experience in Business English skills, both verbal and written.

Responsibilities

• Lead regional linehaul operations cross-functionally across all carriers and programs in the region.
• Manage performance of multiple carriers, ensuring OTP and OTA targets.
• Conduct daily and weekly operational reviews, leading calls with operational teams and developing action plans for continuous improvement.
• Perform Gemba walks and on-road monitoring to identify process gaps and implement corrective actions.
• Communicate daily metrics and report exceptions to other operational departments.

Skills

Team management

Logistics operations

Business English

Education

Bachelor's degree or equivalent

Job description

Regional Linehaul Operations Manager , ATS - Middle Mile

Amazon Transportation Services is looking for a Regional Operations Linehaul Manager to join our ATS Middle Mile Ground Brazil team. This is a senior, high-complexity position that requires experienced leadership to manage middle mile linehaul operations across Southeast region.

In this role, you will lead and optimize linehaul operations at a regional level, ensuring operational excellence across the full middle mile transportation process. Unlike a single-carrier or station-focused role, this position is cross-functional and regional — you will work across all carriers and programs in your region, acting as the bridge between central strategy and local execution.

You will be part of a highly collaborative, dynamic, and innovative environment where ideas are valued and experimentation is encouraged. We are looking for professionals with a strong track record of operational excellence and customer focus, who thrive in fast-moving, ambiguous environments and are ready to lead through complexity and constant change.

If you enjoy challenges and are ready to deliver results in an environment that combines the energy of a start-up with the scale of a global company, we want to meet you.

Key job responsibilities

Regional Operations & Performance Management

• Lead regional linehaul operations cross-functionally across all carriers and programs in the region
• Manage performance of multiple carriers, ensuring achievement of OTP (On-Time Pickup) and OTA (On-Time Arrival) targets
• Conduct daily and weekly operational reviews, leading calls with operational teams and developing action plans for continuous improvement
• Perform Gemba walks and on-road monitoring to identify process gaps and implement corrective actions
• Communicate daily metrics and report exceptions to other operational departments

Carrier Management & Development

• Coordinate onboarding, training and ramp-up of new carriers in the region, including supporting on-site audits
• Implement and scale the Amazon Excellence Program with regional carriers
• Develop strategic relationships with carriers, serving as primary point of contact for performance and problem resolution regionally/locally

Operational Excellence & Cost Management

• Drive continuous improvement initiatives using Lean and Kaizen methodologies
• Identify optimization opportunities and implement solutions to improve operational efficiency
• Contribute to cost reduction initiatives through identification of regional optimization opportunities
• Support regional implementation of network optimization and routing efficiency initiatives

Collaboration & Leadership

• Collaborate with central and represent regional operations in business reviews, act as bridge between central strategy and regional execution
• Serve as voice of carriers within regional operations

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible work schedule including evenings, overnights, and weekends
• Experience in managing teams
• Experience in a logistics/operations environment
• Experience in Business English skills, both verbal and written

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.