Regional Client Program Manager

Damco Spain SL; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Maersk seeks a Regional Client Program Manager in São Paulo to own the operational strategy for a global key customer. The role translates commitments into execution across Ocean and Logistics, focusing on implementing new business and driving improvements.

You will apply supply chain knowledge to create value for the customer and Maersk, while leading cross-functional teams in a demanding, international environment.

Qualificações

• Leadership experience in foreign trade or related area.
• Project management and training skills.
• Knowledge of continuous improvement methods and metrics.
• Ability to organize and facilitate large meetings/workshops.

Responsabilidades

• Accountable for Global Customer Relationship and Satisfaction.
• Drive value realization for customer and Maersk across contracts and initiatives.
• Ensure successful service delivery and compliance, with escalation management.
• Coordinate with extended account teams and third-party partners.
• Develop strategic roadmaps with the customer and internal directors.
• Design IT roadmap and strategy to improve profitability and cost-to-serve.

Conhecimentos

Leadership

Project Management

Continuous Improvement

Stakeholder Management

Cross-functional Collaboration

Formação académica

Bachelor’s Degree in Business Administration or related field

Lean Six Sigma Yellow/Green/Black Belt Certification or equivalent

Descrição da oferta de emprego

• Position: Regional Client Program Manager
• Work type: On-site (5 days per week in the office)

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen!

Our opportunity

Weare looking for our new Regional Client Program Manager, who will have the Ownership of the Operational Strategy with one of our global key customers. Will translate the commitment to the customers in execution across Ocean and Logistics and is responsible for implementing new and additional business with the customer. The Regional Client Program Manager applies awareness of the customer’s supply chain to drive improvements and efficiencies creating value to the customer and Maersk.

Main responsibilities

Accountable for

• Global Customer Relationship (as per stakeholder mapping)
• Global Customer Satisfaction
• Value to the customer (realization of existing contracts and new initiatives)
• Value to Maersk (efficiencies, automation, and standardization)
• Ensuring Customer Business Retention
• Seeking Executive Sponsor support for service delivery of the contracts
• Extended account team alignment to the service delivery of the contracts with Maersk.
• Ensure execution and reporting as per compliance requirements.
• Comply with Neutrality and Confidentiality guidelines

Responsible for

Selling

Uncover customer pain points / supply chain challenges and define initiatives to address/eliminate same.

Delivering

Monitor service delivery performance globally or within scope assigned.

Own and resolve customer operational escalations.

Engage with 3rd Party / Non-Maersk partners (customer suppliers, partners, service providers and vendors)

Ensuring new/additional business is implemented (incl EDI etc.)

Ensure that relevant financial measures are effectively managed and act as an escalation point in case.

Ensure access to correct, rates, information and contacts on all third party (non-Maersk) supplier and partners.

Manage gain sharing agreement.

Detailed understanding of the customer’s supply chain strategy and needs.

Develop a joint strategic roadmap with the customer, the Key Client Director, and the Global Program Director.

Design IT roadmap and strategy.

Identify efficiency and optimization initiatives to increase profitability/reduce cost to serve.

Create a Maersk community around the account and create awareness of the customer

We are looking for

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!

Relevant experience in position of leadership in the foreign trade area (Sales, operation, customer service, projects, key clients and others).

Experience with continuous Improvement techniques and metric driven, supply chain optimization knowledge; Project Management and training skills; Ability to organize and facilitate larger meetings and workshops.

Education: Bachelor’s Degree in Business Administration, Accounting, Economics, Foreign trade, International Relations, finance or any other related to the field AND Certification on yellow belt, green belt, black belt, internal continuous improvement, or project management.

Languages

Fluent Portuguese and advanced English (Mandatory) / Spanish (Desirable)

Soft Skills: Composure (high capacity for managing pressure and prioritization); Assertive/decisive and pro-active; High sense of urgency and persistence; Confidence in dealing with people and building relationships; Ability to focus to define a vision, objectives and priorities; Ability to see and act on both the big picture and the daily operational issues; Ability to problem solve and recommend appropriate course of action; Analytical and structured approach; Able to give constructive feedback and challenge where appropriate; Ability to manage stakeholders on various levels in the organization; Ability to manage virtual teams; Customer centric.

We are looking for an opportunity to make an impact, collaborate with diverse teams, and grow your career in a dynamic and international environment, we'd love to hear from you. We look forward to meeting you!

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