Junior Quote to Cash Specialist

Qlik; São Paulo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Quote to Cash & Renewals Specialist to join their dynamic team in São Paulo. This role involves managing order processing, maintenance renewals, and customer account management, ensuring timely invoicing and compliance with revenue recognition standards. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and have a background in finance or accounting. Join this innovative firm and contribute to transforming complex data landscapes into actionable insights while enjoying a flexible and collaborative work environment.

Serviços

Genuine career progression pathways

Mentoring programs

Culture of innovation

Flexible work environment

Diverse and international work environment

Extra personal development day

Corporate Responsibility Employee Programs

Qualificações

• Proficient in Microsoft Office with strong customer service skills.
• Experience with Salesforce and NetSuite is a plus.

Responsabilidades

• Review and process orders and maintenance renewals for enterprise customers.
• Prepare renewal quotes and manage customer inquiries regarding licenses.

Conhecimentos

Customer service skills

Time management

Fluency in English

Fluency in Spanish

Formação académica

BS/BA in Finance/Accounting

Ferramentas

Salesforce

NetSuite

Microsoft Office

Descrição da oferta de emprego

What makes us Qlik?

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

Quote to Cash & Renewals Specialist Role

Qlik is looking for a Quote to Cash & Renewals Specialist to join their Quote to Cash Team in São Paulo, Brazil. The Specialist will be responsible for reviewing and processing orders, maintenance renewals, and other customer requests for a selected number of enterprise customers in North and South America.

Here’s how you’ll be making an impact:

Order Processing

• Responsible for reviewing contracts and processing new and add-on software purchases in Salesforce.
• Working with the Sales Team on quoting and order processing.
• Ensure that Software Agreements and Orders meet Revenue Recognition requirements.
• Analyze customer contracts in light of policies to validate that the structure of pricing and licensing are consistent with price lists and company policies.
• Invoice and proper delivery of documents to Qlik’s Partners and Clients to ensure timely payment.

Maintenance Renewals

• Responsible for preparing and sending out renewal quotes, reminders, and invoices in accordance with Qlik’s 120-90-30 process.
• Work with assigned customers, sales reps, and credit and collections to accommodate special billing instructions to ensure prompt payment of the renewal invoice.
• Respond to customer inquiries as it pertains to maintenance amounts, license ownership, purchase history, inventory, etc.
• Provide customers with quotes for Enterprise level support, Dual Use, conversion to Subscription.

Account Management

• Serve as a business partner for the account and work with field sales representatives, sales management, and the support organization to build relationships and expedite the resolution of customer inquiries.
• Responsible for addressing license management requests i.e. remixes, conversions, and license and maintenance transfers.
• Maintain accurate master data and document customer records in the ERP database.
• Setting up payment hubs, completing vendor forms and collaborating with customers to accommodate their payment requirements.

Reporting

• Prepare a month-end status report of applicable accounts regarding renewal status, new software transactions, license transfers/remixes, and other client-related changes.
• Reporting any accounts at risk to senior management and working with our internal customers to resolve the matter.
• Updating forecast filing weekly for senior management.

We’re looking for a teammate with:

• BS/BA Finance/Accounting preferred
• Must be proficient in Microsoft Office (Word, Outlook, Excel)
• SalesForce and NetSuite experience is a plus
• Customer service skills and time management for urgent requests over the phone and by email
• Fluency writing, speaking, and reading in English required
• Fluency writing, speaking and reading in Spanish is a plus

The location for this role is:

• São Paulo, Brazil

If you are interested in the role, we look forward to receiving your application and resume in English.

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter. To see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

If you need assistance applying for a role due to a disability, please submit your request via email to [e-mail]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.