Quality & Continuous Improvement Lead for People Services- Planta de São Caetano do Sul

General Motors; São Caetano do Sul; Híbrido; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A global automotive leader in São Paulo is seeking a Quality and Continuous Improvement Lead to enhance operational processes and implement quality assurance strategies. The ideal candidate will have a Bachelor's degree, strong expertise in operational excellence, and excellent communication skills in English and Spanish. This hybrid role involves leading quality audits, continuous improvement processes, and collaborating with various teams for operational excellence.

Qualificações

• Proven ability to analyze data and present key insights in formal meetings with senior management.
• Proven ability to lead problem-solving projects.
• Excellent presentation and communication skills.

Responsabilidades

• Lead the implementation of People Services Center Quality Assurance plan.
• Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts.
• Implement, lead and support the Continuous Improvement process.

Conhecimentos

Excellent communication skills in English

Knowledge and experience in Operational Excellence methodology

Intermediate Spanish

Experience in a quality support or operations role

Formação académica

Bachelor's Degree

Ferramentas

Visio

Descrição da oferta de emprego

Hybrid - 2 days of home office (Monday and Friday)

Role

The Quality and Continuous Improvement Lead supports People Services Center operations in performing Quality Audits and applying Continuous Improvement strategies. This position leads the implementation of process changes/ improvements and Lean Operating Principles. It is part of a global team responsible for master processes development and review, quality support, continuous improvement systems, operating practices, metrics, case categorization and reporting.

Quality

• Lead the implementation of People Services Center Quality Assurance plan;
• Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts;
• Track quality performance based on Customer Survey feedback and lead improvement effort;
• Continually analyze and increase the value of the quality system;
• Capability to create and review Master Processes documentation for supporting People Services Center Operations;
• Facilitate Quality System (e.g. Master Process, Quality Handbook) and Problem Solving training;
• Determine customer survey strategies to increase participation rates;
• Support and validate requirements for Operations and Quality Dashboard development;

Continuous Improvement

• Implement, lead and support the Continuous Improvement process;
• Apply Root Cause analysis and develop improvement Initiatives;
• Understand and train various continuous improvement tools to be applied within the process;
• Practical Problem Solving;
• Operational Excellence;
• Value Stream Mapping and Process Flow Development (e.g. Visio);
• Capture and report results from continuous improvement activities.

Mandatory Requirements

• Bachelor's Degree;
• Knowledge and experience in Operational Excellence methodology;
• Excellent communication skills in English;
• Intermediate Spanish;
• Strong experience in a quality support or operations role.

Desirable

• Knowledge of 6 Sigma

Behavioral Skills

• Proven ability to analyze data and present key insights in formal meetings with senior management
• Proven ability to lead problem-solving projects
• Excellent presentation and communication skills
• Negotiation and argumentation skills

Preferred Qualifications

• Experience as a customer service agent;
• Working with OpEx (6 sigma) projects;
• Quality System leadership experience;
• Training experience.