Quality Assurance Analyst - L3

Wipro Technologies; São Paulo; Presencial; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A leading technology services and consulting company is seeking a Quality Assurance Analyst - L3 to conduct audits ensuring quality compliance. You will prepare reports, analyze errors, and provide training as needed. Join Wipro for an opportunity that promotes continuous growth and innovation in a diverse workplace.

Qualificações

• Minimum 3-5 years of experience in Quality Assurance.
• Mandatory skills include QAAS (Advisory Services).

Responsabilidades

• Conduct process quality audits as per plan.
• Prepare findings and share reports with client and leadership.
• Conduct root cause analysis for top errors.

Conhecimentos

Quality Assurance

Audit Compliance

Root Cause Analysis

Descrição da oferta de emprego

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Title: Quality Assurance Analyst - L3

Requisition ID: 76451

Country/Region: BR

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Responsibilities

• Conduct process quality audits as per plan
• Conduct various process audits (1 audit/agent/week) as per procedure and guidelines
• For agents identified in the bottom quartile of performance, conduct 3 audits/agent/week
• Prepare findings from the report and share it with the client and the account leadership on daily/weekly/monthly basis, as required
• Conduct weekly analysis to identify error trends and perform root cause analysis (RCA) for top 2 errors
• Conduct calibration communication to inform about client changes and conduct refresher trainings to address skill gaps

Performance Parameters

No. | Parameter | Measure

1 | Audit adherence to schedule and targets | Compliance % as per audit reports (zero misses)

2 | Process compliance | Case targets (2 hours/week logged updates)

Mandatory Skills

QAAS (Advisory Services). Experience: 3-5 years.

Join Wipro to reinvent your world. We are building a modern, end-to-end digital transformation partner with bold ambitions. We value continuous evolution and reinvention in our business and industry. Come to Wipro, realize your ambitions, and be part of a purpose-driven organization that empowers your growth. Applications from persons with disabilities are explicitly welcome.

If you encounter any suspicious emails, advertisements, or persons offering jobs at Wipro, please email us at [e-mail]. Do not send resumes to this email as it is not monitored for applications.

Any concerns regarding unethical or unfair hiring practices should be directed to our Ombuds Group at [e-mail].

Wipro is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, caste, creed, religion, gender, marital status, age, ethnicity, gender identity, sexual orientation, political orientation, disability, veteran status, or any characteristic protected by law.

We are committed to creating an accessible, inclusive workplace. Reasonable accommodations will be provided to all applicants, including persons with disabilities, throughout the recruitment process. Please communicate any accommodation needs in advance. Wipro values diversity and provides equal opportunities to all.