Quality Assurance Analyst - L2

Wipro Technologies; Curitiba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Wipro Technologies recherche un Analyste Assurance Qualité L2 pour effectuer des audits de processus afin de garantir la conformité de la qualité. Le candidat idéal conduira des audits réguliers, préparera des rapports et formera les agents sur les procédures et les tendances identifiées.

Serviços

Inclusion des personnes handicapées

Support à l'employabilité

Opportunités d'évolution de carrière

Qualificações

• Connaissance des processus d'audit.

Responsabilidades

• Conduire des audits de qualité des processus selon le plan.
• Préparer des rapports de résultats et analyser les tendances.
• Former les agents sur les changements des processus.

Conhecimentos

Qualité

Audits

Analyse de tendances

Descrição da oferta de emprego

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Work with us

Title: Quality Assurance Analyst - L2

Requisition ID: 51633

City: Curitiba

Country/Region: BR

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

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Do

• Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
    

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Deliver

No. Performance Parameter Measure 1. Audit Adherence to the calendar; audit targets
Compliance % as per audit reports â zero misses 2. Process Compliance Case targets â 2 hours/ week logged to be updated with the process

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.