Quality Assurance Analyst

Wipro Technologies; Curitiba; Presencial; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A leading technology services company is seeking a Quality Assurance Analyst in Curitiba. The role involves conducting audits to ensure quality compliance and preparing reports for clients. Ideal candidates should have 1-3 years of experience in Ad Tagging and a commitment to quality assurance.

Qualificações

• 1-3 years of experience in Ad Tagging.

Responsabilidades

• Conduct process quality audits as per plan.
• Prepare findings from the report and share with client and leadership.
• Conduct weekly analysis to identify error trends.

Conhecimentos

Ad Tagging

Descrição da oferta de emprego

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Title: Quality Assurance Analyst

Requisition ID: 58099

City: Curitiba

Country/Region: BR

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Responsibilities

• Conduct process quality audits as per plan
• Conduct various process audits (1 audit/agent/week) as per procedure and guidelines
• For agents identified in the bottom quartile of performance, conduct 3 audits/agent/week
• Prepare findings from the report and share it with the client and the account leadership on daily/weekly/monthly basis, as required
• Conduct weekly analysis to identify error trends and perform root cause analysis (RCA) for the top 2 errors
• Conduct calibration communication to inform about client changes and conduct refresher trainings to address skill gaps

Performance Parameters

• Audit adherence: Compliance % as per audit reports, aiming for zero misses
• Process compliance: Case targets – log updates within 2 hours/week, as per process

Mandatory Skills

Ad Tagging. Experience: 1-3 Years.

We are building a modern Wipro, an end-to-end digital transformation partner. Join us to reinvent your world and your career. Applications from persons with disabilities are explicitly welcome.

If you encounter suspicious emails or job offers claiming to be from Wipro, please contact [e-mail] (do not send resumes to this address).

For unethical or unfair hiring practices concerns, contact [e-mail].

We are an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations are provided throughout the recruitment process for applicants with disabilities.