Qualitative Interview Host - French speaking (Remote)

M3; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a leading firm in digital healthcare solutions as a Qualitative Interview Host! In this exciting entry-level role, you'll manage day-to-day call operations for market research studies, ensuring projects are completed on time and client expectations are exceeded. You'll be the go-to contact for technical support, facilitating interviews and assisting with moderator training. This is a fantastic opportunity to grow in a dynamic environment while utilizing your exceptional communication and problem-solving skills. If you're passionate about customer service and technology, this role is perfect for you!

Qualificações

• Bachelor's degree or equivalent experience preferred.
• Multilingual in English, German, and Spanish/Italian.

Responsabilidades

• Serve as a contact for technical platform issues.
• Facilitate scheduled interviews and provide troubleshooting support.
• Document technical issues and resolutions.

Conhecimentos

Customer Support

Technical Troubleshooting

Analytical Skills

Communication Skills

Problem-Solving Skills

Formação académica

Bachelor's Degree

Ferramentas

Windows OS

Apple OS

Internet Browsers

Mobile Devices

Descrição da oferta de emprego

1 week ago Be among the first 25 applicants

Company Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology, and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment, and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

The working hours for this role will be 08:00-17:00 (BRT)

Job Description
Business Unit Mission:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicates our high-quality in-person research experiences. We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties And Responsibilities
Including, but not limited to the following:

1. Be a point of contact for technical platform issues for both internal and external users.
2. Assess technical support level of user to provide appropriate support in a timely manner.
3. Prepare respondents in advance to join their scheduled interviews on time.
4. Facilitate start of scheduled interviews and provide troubleshooting support as needed.
5. Support moderator and interpreter trainings prior to the start of the project.
6. Triage and communicate issues to the QualStage Product Owner and Engineering team.
7. Document technical issues and resolutions to support customers and improve internal processes.
8. Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed.

Qualifications
Education and Training Required:

1. Bachelor’s degree or equivalent work experience preferred.
2. Multilingual in English, German, and Spanish / Italian.

Minimum Experience

1. Experience supporting customers with qualitative online platforms preferred.
2. Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome, and Firefox as well as Apple and Android mobile devices.
3. Previous experience in customer service or call centre experience is a plus.

Knowledge, Skill, Ability

1. Must have the ability to work in a team environment.
2. Exceptional written and verbal communication skills.
3. Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
4. Able to communicate technical steps in a friendly and simplistic manner - both verbal and written.
5. Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
6. A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Seniority level

Entry level

Employment type

Full-time

Job function

Project Management

Industries

Market Research