PROvider Specialist

Lowe's; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading home improvement retailer in Brazil is seeking a PROvider Specialist responsible for supporting independent service providers by conducting business performance reviews, organizing documents, and ensuring effective communication. Candidates should have a high school diploma, relevant experience, and familiarity with reporting tools. This position offers an hourly rate between $20.67 and $34.52 based on experience.

Qualificações

• 1 year experience in a call center or similar work environment.
• Ability to converse with independent service providers professionally.
• Adaptability to rapidly evolving business needs.

Responsabilidades

• Prepare for business reviews by compiling necessary materials.
• Communicate with service providers prior to scheduled reviews.
• Track and follow-up on action plans from business reviews.

Conhecimentos

PowerBI

Performance Reporting

Communication

Formação académica

High School or GED General Education

Associate's or Bachelor's Degree in a related field

Ferramentas

CRM tool

MS Word

MS Excel

MS Outlook

Descrição da oferta de emprego

Your Impact

The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business, and other performance related business discussions with Independent Service PROviders. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.

What You Will Do

• Works within system-based work queue to identify activities ready for review.

• Prepares for business reviews ahead of scheduled dates for reviewing performance reporting

• Compile and review materials needed to prepare for PROvider business reviews

• Communicates with Independent Service PROviders ahead of schedule business reviews

• Organizes and sends out invitations and the required documents to PROviders and Stakeholders

• Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders

• Tracks and follows-up on activities requiring actions

• Draws from experience supporting the program to offer ways to improve the PROvider experience.

• Being friendly and professional in engaging PROviders.

• Keeps all reporting, packets and files organized and accessible

• Leads business reviews by discussing PROvider performance metrics, feedback, and other relevant business topics

• Execute daily and weekly assigned job duties

Minimum Qualifications

• High School or GED General Education

• 1 year experience in a call center, office administrative, high volume retail, service support, or similar work environment.

• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position

Preferred Skills/Education

• Other Associates or Bachelor's Degree in a related field

• Experience in remodeling or construction industry Lowe’s store experience

• Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel and MS Outlook.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Pay Range: $20.67 - $34.52 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.