Program Manager, New Sellers Success, Latam 3P SX

Amazon; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

Join a dynamic team at a leading global company where you will play a vital role as a Program Manager in driving Seller Success. This position focuses on enhancing the Seller Experience and Performance by implementing strategic initiatives and collaborating with cross-functional teams. You will utilize your analytical skills to track metrics, gather insights, and foster relationships that lead to impactful improvements. With a culture that values diversity, mentorship, and work-life balance, this opportunity is perfect for those who thrive in fast-paced environments and are eager to make a difference in the marketplace.

Serviços

Flexible working hours

Mentorship programs

Career growth opportunities

Inclusive workplace culture

Qualificações

• Experience building and executing cross-functional marketing programs.
• Proficient in using data and metrics to measure impact.

Responsabilidades

• Drive solutions by building relationships with business and program teams.
• Analyze data to isolate issues and implement process improvements.

Conhecimentos

Cross-functional marketing programs

Data analysis

Customer research

Root-cause analysis

Fluent English

Formação académica

Bachelor's degree

Ferramentas

Microsoft Excel

Marketo

Tableau

Salesforce

Descrição da oferta de emprego

Program Manager, New Sellers Success, Latam 3P SX

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for a talented Program Manager for Amazon Marketplace to support Seller Experience and Seller Performance areas. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

Key Job Responsibilities

As a Program Manager, you will be responsible for surfacing Trustbusters and driving solutions by building collaborative relationships with various business and program teams. The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have a positive impact on our Sellers. You will review performance on key performance metrics, facilitate programmatic input, and ensure accountability for strategic and tactical initiatives.

The key responsibilities for this role include:

1. Creating goals and related metrics, tracking progress, adjusting and iterating based on Seller feedback and initiative performance.
2. Identifying and analyzing data on a frequent basis to isolate issues, explore solutions with local and global teams, and implement process improvements.
3. Setting up mechanisms to receive regular Seller feedback; driving insights on pain points.
4. Driving adoption of seller-facing tools and programs that drive long-term benefit.
5. Leading and articulating root-cause analysis based on data, and linking to specific improvement areas.
6. Incorporating best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience.

About the Team

Inclusive and Diverse: We embrace our differences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, reminding members to seek diverse perspectives, learn and be curious, and earn trust.

Work-Life Balance: We believe striking the balance between personal and professional life is critical to life-long fulfillment. We offer flexibility in working hours so you can find your own balance.

Mentorship & Career Growth: We believe supporting new members is critical for team-wide success. We celebrate knowledge sharing and mentorship. We strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

• Experience building, executing, and scaling cross-functional marketing programs.
• Experience using customer research, hard data, and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs.
• Experience using data and metrics to measure impact and determine improvements.
• Experience using Microsoft Excel to manipulate and analyze data.
• Bachelor's degree.

PREFERRED QUALIFICATIONS

• Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation.
• Fluent in Business-level English, both written and oral.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.