Product Support Specialist (2 positions) - São Paulo/BR

Roche; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading healthcare company seeks a Customer Support role to provide on-market support and troubleshoot for internal and external customers. Candidates should have a bachelor's degree in science or related disciplines and experience in technical support. This hybrid role in São Paulo involves engaging with the design team and creating training documentation, requiring advanced English proficiency and knowledge of automation in laboratories.

Qualificações

• Knowledge of histology and pathology practice is desirable.
• Experience in Automation roles with multiple laboratory automation platforms.
• Advanced English proficiency.

Responsabilidades

• Provide on-market support by addressing Level 2 submissions independently.
• Participate in and may lead design review teams.
• Create and update documentation and conduct training for internal personnel.

Conhecimentos

Troubleshooting

Project Management

Customer Support

Training

Formação académica

Bachelor's degree in science or related discipline

Descrição da oferta de emprego

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position A healthier future. That’s what motivates us to innovate. Continuously promote science and ensure that everyone has access to the health care they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. As a member of Global Customer Support, supports on-market products and performs second-level troubleshooting and Support requests for internal and external customers. Participates in and leads design reviews and provides feedback to the design team in supporting established service requirements on development projects. Creates and updates documentation and conducts training for internal personnel. About the opportunity:

• Follows established Roche Quality system procedures in execution of work.
• Provides on-market support by addressing Level 2 submissions independently with occasional guidance from a senior member of the team. Applies knowledge of professional practices, assay performance, and troubleshooting principles and practices.
• Participates in and may lead design review teams to provide service perspective, reviews and approves design change content, and assists in and/or creates the required deliverables.
• Creates / revises curriculum for training sessions and delivers training to small groups.
• Supports service requirements on development projects and creates service and user documentation for internal/external training prior to Launch Decision and for on-market products as needs arise.
• Utilizes Project management fundamentals to ensure assigned projects are completed properly and on time.
• Other duties as assigned by management.

Qualification:

• Bachelor's degree in science or related discipline.
• Knowledge of histology and pathology practice is desirable.
• Previous Technical Support Experience (Customer facing role incorporating experience with troubleshooting and training methodologies).
• Experience in the Automation role, with multiple laboratory automation platforms.
• Project management experience (desirable).
• Advanced English proficiency.
• Availability to work in a hybrid contract (3x per week in the Office) based in São Paulo.

* Please apply with your resume in English
Relocation benefits are not available for this job posting. Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.