Product Service Consultant

Caterpillar Inc.; Belo Horizonte; Presencial; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Private pension plan

Profit share

Meal assistance

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resource groups

Resumo da oferta

Caterpillar Inc. in Belo Horizonte, Brazil, is seeking a MineStar-focused technician to identify and resolve hardware and software issues for dealers and customers.

You will implement standard support processes and advocate with engineering to fix problems, while coordinating across Caterpillar teams. The role emphasizes onsite collaboration five days a week, with up to 20% travel, and requires advanced English and relevant technical degrees.

Qualificações

• Bachelor’s degree required.
• Advanced English proficiency.
• 1 year project management experience.
• 3+ years supporting technology in industrial/production environments.
• 2+ years troubleshooting electrical and data network faults.
• New Product Introduction (NPI) process experience.
• Experience with SQL Server, TCP/IP networking, and Microsoft client/server platforms.

Responsabilidades

• Identify and resolve MineStar hardware and software issues for dealers and customers.
• Implement and utilize standard support processes to respond, restore, and resolve issues.
• Advocate for dealers and customers to resolve technical product issues with engineering.
• Participate in New Product Introduction (NPI) projects.
• Liaise between Caterpillar teams to ensure corrective actions are performed.

Conhecimentos

Customer Focus

Technical Excellence

Relationship Management

Problem Solving

Effective Communications

Service Excellence

Formação académica

Bachelor’s degree

Mechanical/Electrical/Mining eng

Ferramentas

SQL Server

TCP/IP networking

Microsoft client/server platforms

Electrical schematics

Descrição da oferta de emprego

Job Description

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Product Support

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Role Definition

Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.

• Implementation and utilization of standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
• Participate in New Product Introduction (NPI) projects.
• Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
• Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.

Key Relationships

• Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.
• Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil. Assure knowledge transfers between team members.
• Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.
• Customers and Dealers: communicate on a regular basis status and resolution of issues

What You Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Basic Qualifications

• Bachelor’s degree

Advanced English

Top Candidates Will Also Have

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or Mining Engineering
• 1 year project management experience
• 3 or more years of experience supporting technology in an industrial or production environment.
• 2 or more years of experience troubleshooting electrical and data network faults
• Cat New Product Introduction (NPI) process experience
• Experience utilizing SQL Server, TCP/IP networking, Microsoft client and server platforms.
• Familiarity with electrical schematics
• Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships.

Additional Information

• Up to 20% travel may be required.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

Posting Dates

September 21, 2026 - September 27, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply