Product Operations Coordination

Jobtailor; Porto Alegre; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an experienced Operations leader to coordinate the shared services team's onboarding and customer data processes, ensuring quality and compliance in a high-scale financial services environment.

The role emphasizes team leadership, process improvements, and cross-functional collaboration with technology and cooperatives, including governance of BPOs and adoption of AI-driven solutions.

Qualificações

• Experience in operations management in financial services or high-scale environments.
• Experience leading teams and managing performance.
• Experience managing third-party vendors/BPOs and controlling SLAs.
• Ability to lead improvement and operational transformation initiatives.
• Pragmatic profile with strong results and execution orientation.
• Holistic business perspective with cross-functional work ability.
• Influencing and stakeholder management skills.
• Knowledge of current account, customer registration or onboarding processes (advantage).
• Experience or familiarity with automation initiatives and the use of technology/AI (advantage).
• Bachelor's degree completed; postgraduate degree desirable.

Responsabilidades

• Coordinate the execution of the shared services team's activities, responsible for centralized opening of current accounts and customer data updates, ensuring process quality, efficiency and compliance.
• Ensure operational stability, focusing on service levels, productivity and the experience of members and cooperatives.
• Identify, prioritize and lead the implementation of continuous process improvements, seeking efficiency gains, quality improvements and cost reductions.
• Work in an integrated way with business areas, technology and cooperatives, facilitating problem resolution and the evolution of account and registration journeys.
• Manage and monitor operational indicators, ensuring visibility of performance, adherence to targets and direction of corrective actions.
• Oversee governance of external suppliers (BPO), monitoring performance, delivery quality, SLAs and contractual evolution.
• Identify opportunities and support process automation initiatives, focusing on operational simplification and application of technologies, including AI‑based solutions.
• Serve as a subject‑matter reference for accounts and customer records, contributing to the evolution of the member journey and to the organization's strategic initiatives.
• Lead the team, promoting development, engagement and alignment with business priorities.

Conhecimentos

Operations management

Team leadership

Vendor management

Process improvement

Automation

AI familiarity

Cross-functional collaboration

Stakeholder management

Formação académica

Bachelor's degree completed

Postgraduate degree desirable

Descrição da oferta de emprego

Responsibilities

• Coordinate the execution of the shared services team's activities, responsible for centralized opening of current accounts and customer data updates, ensuring process quality, efficiency and compliance.
• Ensure operational stability, focusing on service levels, productivity and the experience of members and cooperatives.
• Identify, prioritize and lead the implementation of continuous process improvements, seeking efficiency gains, quality improvements and cost reductions.
• Work in an integrated way with business areas, technology and cooperatives, facilitating problem resolution and the evolution of account and registration journeys.
• Manage and monitor operational indicators, ensuring visibility of performance, adherence to targets and direction of corrective actions.
• Oversee governance of external suppliers (BPO), monitoring performance, delivery quality, SLAs and contractual evolution.
• Identify opportunities and support process automation initiatives, focusing on operational simplification and application of technologies, including AI‑based solutions.
• Serve as a subject‑matter reference for accounts and customer records, contributing to the evolution of the member journey and to the organization's strategic initiatives.
• Lead the team, promoting development, engagement and alignment with business priorities.

Requirements

• Experience in operations management, preferably in financial services or in high‑scale, complex environments.
• Experience leading teams and managing performance.
• Experience managing third‑party vendors/BPOs and controlling SLAs.
• Ability to lead improvement and operational transformation initiatives.
• Pragmatic profile with a strong results and execution orientation.
• Holistic business perspective with the ability to work cross‑functionally.
• Influencing and stakeholder management skills.
• Knowledge of current account, customer registration or onboarding processes (advantage).
• Experience or familiarity with automation initiatives and the use of technology/AI (advantage).
• Bachelor's degree completed (postgraduate degree desirable).

Core Competencies

Demonstrates expertise in operations management within financial services, focusing on process improvement, team leadership, and vendor management. Proficient in driving automation initiatives and enhancing customer onboarding experiences through strategic collaboration.