Product Onboarding Specialist- | US SaaS in Real Estate Ops ---

Atomic - Remote Jobs; Buenos Aires; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading U.S.-based SaaS company is seeking a Product Onboarding Specialist to guide customers through demos and onboarding. This fully remote role requires strong communication and organizational skills, with a focus on simplifying complex software features for users. Join a supportive team culture with opportunities for professional growth and meaningful work.

Serviços

Flexible Schedule

Generous PTO

Competitive Compensation

Professional Growth Opportunities

Qualificações

• 2+ years experience in customer-facing roles with technical or SaaS products.
• Excellent spoken and written English communication.

Responsabilidades

• Become an internal expert on the SaaS product.
• Deliver tailored demos and onboard users smoothly.
• Partner with product and engineering teams for customer insights.

Conhecimentos

Communication

Organizational Skills

Tech-Savvy

Empathy

Curiosity

Ferramentas

CRM

Descrição da oferta de emprego

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Company Overview:
Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally. Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations.

Live since 2014 and active in 20+ countries, they've processed over 100 million inspection assets, consistently growing by turning complex workflows into user-friendly experiences.

Your Role:
This role is perfect if you're tech-savvy, curious, and genuinely fascinated by software products. You'll become the internal expert, mastering every feature of our client's powerful SaaS product so you can confidently guide customers through demos and onboarding, making complex tasks feel simple.

You’ll:

• Dive deep into a SaaS product, becoming a true expert.
• Deliver tailored demos, confidently explaining complex features in a clear, accessible way.
• Onboard users smoothly, providing proactive, detailed guidance.
• Understand deeply what customers care about, anticipating their needs before they arise.
• Partner closely with product and engineering teams, sharing valuable insights directly from customers.
• Help customers get the most from the product—making them advocates through your support and passion.

You Bring:

• 2+ years experience in customer-facing roles, ideally with technical or SaaS products.
• Excellent spoken and written English communication.
• Tech-savvy mindset—you genuinely enjoy learning and explaining software features.
• Curiosity and enthusiasm about complex products—you dig into details others might miss.
• Empathy and patience: you naturally make complex things simpler for users.
• Strong organizational skills; experienced with CRM or tracking tools.

Bonus Points:

• Experience supporting customers in SaaS products, technology, complex software, or industries involving detailed workflows (e.g., real estate, construction, logistics, insurance, healthcare tech).
• Familiarity handling technical questions around APIs, integrations, or troubleshooting.
• Comfortable working remotely, independently, and asynchronously with global teams.

What’s Offered:

• Fully remote, flexible schedule, and generous PTO.
• Competitive monthly USD compensation (typical salaries for similar positions range ~$1600-3200 USD/month, flexible based on experience and fit).
• Stable, profitable, long-term company with clear professional growth opportunities.
• A product-focused, supportive team culture—your curiosity and expertise are genuinely valued.
• Meaningful, impactful work: you’re helping thousands of people simplify complex daily tasks.

Interview Process:

1. Intro Chat (30 min) – Discuss your experience & fit
2. Demo Presentation/Challenge (45 min) – Showcase your technical product understanding and communication skills
3. Interview with Customer Success Manager (45 min)
4. Final Call with Leadership (30 min) – Culture alignment and offer

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Human Resources
• Business Consulting and Services