Product Manager - CX Specialist

BEES; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Performance bonus

Attendance bonus

Casual office and dress code

Days off

Health, dental, and life insurance

Discounts on Ambev products

School materials assurance

Language and training platforms

Job summary

BEES, AB InBev’s B2B platform, is seeking a Customer Experience Specialist for Data Products in São Paulo to enhance the UX of our AI-driven data tools within the BEES apps ecosystem. You will collaborate with data scientists, product managers, and customer support to ensure AI models meet user expectations.

You will analyze user feedback, build training materials, establish a feedback loop, and monitor model performance in real time.

Qualifications

• Experience with BI concepts, metrics, data models, and visualization best practices.
• Knowledge of CX concepts, metrics, processes, and best practices.
• Experience or familiarity with Databricks, data analytics environments, and SQL or Python for analytical autonomy.
• Ability to partner closely with Product Managers and business stakeholders.
• Advanced English to collaborate with global teams.
• Excellent verbal and written communication skills, with the ability to translate data into clear business narratives.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing user issues.

Responsibilities

• Analyze user feedback and data to identify pain points and areas for improvement in the interaction with our AI models.
• Collaborate with customer support to address user issues related to data products and provide insights to improve satisfaction.
• Establish and maintain a feedback loop with users to gather insights and refine AI model performance.
• Develop and deliver training materials and documentation to help users understand and utilize our data products effectively.
• Monitor the performance of AI models in real time, ensuring they meet quality standards and user needs.
• Collaborate with data scientists and product managers to influence the design and functionality of AI models based on user feedback.
• Act as the voice of the customer within the organization, advocating for user-centric improvements to our data products.
• Coordinate stakeholder alignment and communicate metrics, results, and priorities with internal and external stakeholders.

Skills

BI concepts

CX concepts

Databricks

SQL

Python

Product collaboration

Advanced English

Communication skills

Problem solving

Job description

Join us to build the future of B2B commerce!

BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 30 countries can stock their businesses quickly, easily, and securely.At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is notjust important. It makes a difference!

About the role:

We are seeking a passionate and detail-oriented Customer Experience Specialist for Data Products to join our dynamic team. In this role, you will be responsible for enhancing the user experience of our AI-driven data products within the BEES apps ecosystem. You will work closely with cross-functional teams, including data scientists, product managers, and customer support, to ensure our AI models meet and exceed user expectations.

What you’ll do:

• User Experience Enhancement:Analyze user feedback and data to identify pain points and areas for improvement in the interaction with our AI models.
• Customer Support Collaboration:Work alongside customer support teams to address user issues related to data products, providing insights and solutions to improve user satisfaction.
• Feedback Loop Management:Establish and maintain a feedback loop with users to gather insights and continuously refine AI model performance.
• Training & Documentation:Develop and deliver training materials and documentation to help users understand and effectively utilize our data products.
• Performance Monitoring:Monitor the performance of AI models in real-time, ensuring they meet quality standards and user needs.
• Cross-Functional Collaboration:Collaborate with data scientists and product managers to influence the design and functionality of AI models based on user feedback.
• Customer Advocacy:Act as the voice of the customer within the organization, advocating for user-centric improvements to our data products.
• Stakeholder Alignment & Communication:Act as a key point of contact forstakeholder alignment, both within and outside Global Headquarters, ensuring shared understanding of metrics, results, and priorities.

What you’ll need:

• Good knowledge of Business Intelligenceconcepts, including metrics, data models, and visualization best practices.
• Good knowledge of Customer Experienceconcepts, including metrics, standard processes, and best practices.
• Strong analytical profile, with experience or familiarity with Databricks, data analytics environments, and programming in SQL or Python for analytical autonomy.
• Ability to work in close partnership with Product Managers and business stakeholders.
• Advanced English to collaborate with global teams.
• Excellent verbal and written communication skills, with the ability to translate data into clear business narratives.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing user issues.

More about you:

• Previous experience working closely with Product, Data, Commercial, or CX teams.
• Strong business or CX acumen and a data-driven decision-making mindset.
• Experience in cross-functional environments.

What We Offer:

• Performance based bonus*
• Attendance Bonus*
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Discounts on Ambev products*
• School materials assurance
• Language and training platforms

Equal Opportunity & Aff…

ABI GrowthGroup is proud to be an Equal Opportunity and Aff… employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.