Process Specialist - AMZL BR, Amazon Customer Excellence System (ACES)

myGwork - LGBTQ+ Business Community; São Paulo; Presencial; BRL 100.000 - 130.000; Tempo integral

Resumo da oferta

Uma comunidade empresarial inclusiva está contratando um Process Specialist para melhorar continuamente as operações na Amazon. O profissional será responsável por adotar procedimentos padrão e liderar iniciativas de melhoria com um forte foco em qualidade e eficiência, colaborando com diferentes equipes para impulsionar resultados. O cargo exige formação em nível superior e experiência significativa em melhorias de processos operacionais.

Qualificações

• Experiência em projetos complexos de melhoria de processos.
• Abordagem orientada a dados usando KPIs para medir desempenho.
• Certificação em Lean Six Sigma necessária.

Responsabilidades

• Ser o especialista em todos os processos operacionais.
• Conduzir iniciativas de melhoria contínua e auditorias.
• Colaborar com diversas equipes para identificar oportunidades de melhoria.

Conhecimentos

Análise de dados

Melhoria contínua

Mapeamento de processos

Comunicação em inglês

Comunicação em português

Formação académica

Bachelors Degree

Certificação Lean Six Sigma

Pós-Graduação

Descrição da oferta de emprego

Process Specialist - AMZL BR, Amazon Customer Excellence System (ACES)

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Process Specialist - AMZL BR, Amazon Customer Excellence System (ACES)

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This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL). We are Amazon's last-mile delivery arm, delivering packages and smiles to our customers everyday.

You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.

Key job responsibilities

Your Core Activities And Responsibilities Include

• being the Subject Matter Expert (SME) on all operational processes;
• leading process integration efforts at our Delivery Stations (DS);
• leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.;
• owning and managing change on a granular level;
• performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
• work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement;
• make sure that we are always delivering the best possible service to our customers.
  
  

A day in the life

You Will Be Working Closely With All AMZL Teams To Offer Support And Expertise And Gain An Insight Into Bottlenecks And Opportunities For Improvement. Some Of These Teams Include

• Station Ops;
• Last Mile team/Delivery Service Providers (DSP);
• Learning;
• Finance;
• HR;
• Loss Prevention.
  
  

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About The Team

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

Basic Qualifications

• Bachelors Degree;
• Lean Six Sigma certification;
• Experience in complex operational and process improvement projects;
• Data-oriented approach, using KPIs to measure performance;
• Understand and excel at Process Mapping and related tasks;
• Excellent English and Portuguese skills;
• Some travel within Brazil may be required.
  
  

Preferred Qualifications

• Post-Graduate;
• Experience in project management (Agile preferred);
• Experience in logistics and/or supply chain;
• Ability to handle changing priorities and use good judgement in stressful situations.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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