Principal Field Service Specialist

Waters Corporation; Barueri; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Waters Corporation seeks a Field Service Engineer in Brazil to install, maintain and support Waters instruments across multiple laboratories. You will build customer relationships, provide training and manage service inventory while adhering to safety standards.

Travel, including overnight and international trips, is required to support customers and growth of service contracts. A strong customer focus and documentation of field work are essential.

Qualificações

• BS/BA in Chemistry or Biology, engineering or other science field.
• 5 years of installation, maintenance, troubleshooting, and end-user support of scientific instrumentation.
• Valid Driver's License in good standing.
• Willingness to overnight travel, including international travel.
• Understanding of CDS, SDMS, LIM and ELN software systems.

Responsabilidades

• Install, maintain, troubleshoot and support Waters' instrument suites (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain collaborative relationships with customers and communicate work performed with follow-up plan.
• Deliver system-level training at customer sites.
• Manage service inventory according to Waters policies.
• Issue field service reports daily to document work performed.
• Identify future service opportunities with Sales team and support service contract growth.
• Ensure compliance with quality, health & safety standards.

Conhecimentos

Installation & maintenance

Troubleshooting

End-user support

Driver's License

Travel readiness

Formação académica

BS/BA in Chemistry or Biology, engineering or related field

Ferramentas

CDS

SDMS

LIM

ELN

Descrição da oferta de emprego

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite. As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the Brazil region.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain collaborative relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports on a daily basis to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

• BS/BA in Chemistry or Biology, engineering or other science related field
• 5 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel for training

Competencies:

• Must possess a strong customer focus
• Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
• Personal sense of integrity and trust
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.