Player Operations Agent

Bullfinch Recruitment; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in the gaming sector is looking for an Ops Specialist to enhance compliance and prevent fraudulent activities. You will be responsible for account verifications, risk assessments, and payments operations while collaborating with various teams to ensure optimal practices. Ideal candidates should have a strong analytical background, excellent communication skills, and at least 3 years of relevant experience. The role offers competitive salaries, flexibility, and opportunities for international collaboration.

Serviços

Competitive salary

Flexibility and remote work

Training and development

International collaboration

Career growth opportunities

Qualificações

• Minimum of 3+ years in a similar role.
• Proficiency in Excel and BI tools.
• Experience with USA/European/LATAM Gaming/Sportsbook accounts.

Responsabilidades

• Conduct account verification and fraud detection.
• Process player redemptions and maintain compliance.
• Manage payments operations and ensure document integrity.

Conhecimentos

Analytical skills

Fraud detection

Risk management

Payment methodologies

Leadership skills

Attention to detail

Problem-solving skills

Communication skills

Ferramentas

Excel

BI Tools

Descrição da oferta de emprego

About B2Spin

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

Role Overview
As an Ops Specialist, you will be accountable for conducting account verification, detecting and preventing fraudulent activities, processing player redemptions and maintaining compliance with company policies and procedures.

Areas of Responsibility

• Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.
• Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity or other anomalies.
• Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.
• Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.
• Managing the entire payments operations process, including receiving, processing, verifying, and reconciling redemptions, as well as making decisions regarding account closures and reward declines.
• Assisting other departments with risk, fraud and payments operations related queries and investigating any discrepancies in the system.
• Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.
• Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.
• Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

Experience

• Minimum of 3+ years of experience in a similar role.
• Data driven and proficient in excel and other BI Tools.
• Preferably with experience dealing with USA/European/LATAM Gaming/Sportsbook account.
• Understanding of customer support, high value player management, risk, fraud, payment methodologies and tools.
• Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.
• Strong analytical skills to detect and identify weaknesses in the systems and operational processes.
• Goal oriented and solution driven individual with a strong focus on producing high quality results within a fast-paced environment.
• High level of attention to detail, flexible and reliable.
• Good communication skills, both written and spoken and good command of English.
• Excellent analytical skills.
• Highly motivated, team player, able to work on own initiative.
• Decision making and problem-solving skills are a must.

B2Spin Benefits

• Competitive salary
• Flexibility and remote work
• Training and development
• International collaboration with our teams based around the world
• Fast growing business where the sky's the limit for your career