Platform/Application Support Analyst-3

Dentsu Aegis Network; São Paulo; Presencial; BRL 50.000 - 80.000; Tempo integral

Resumo da oferta

A leading technology firm seeks a dedicated professional to support and maintain application platforms ensuring their reliability and high availability. This permanent position involves contributing to the delivery of application services and implementing improvements while adhering to global service management standards.

Responsabilidades

• Delivers application services within agreed SLAs.
• Contributes to operational projects and continuous improvements.
• Ensures service support documentation is created and maintained.
• Follows Global Service Management processes.

Descrição da oferta de emprego

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description:

Key responsibilities: Delivers local and Global application services to the business within agreed SLAs Contributes to the delivery and implementation of operational projects to support the business Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards

Location:

São Paulo

Brand:

Global Technology

Time Type:

Full time

Contract Type:

Permanent