Phone Support Specialist - Portuguese

Revolut Ltd; Brasil; Hybrid; BRL 67,000 - 112,000; Full time

Benefits offered by this job

Financial benefits that show we value

Flexibility to work from home, the off

A Revolut Metal subscription loaded.

Exciting events year-round

Job summary

Revolut Ltd is seeking a Support Specialist for our global Customer Support team. You will handle complaints with fairness and transparency, working with colleagues across internal and external teams to deliver an exceptional customer experience.

You will manage inquiries via live chat and phone, aiming to resolve issues efficiently while maintaining high service standards. This role offers flexibility to work from home, the office, or abroad and opportunities for growth within Revolut.

Qualifications

• Fluency in English (C1+ level)
• Fluency in Portuguese (C1+ level)
• 18+ months of customer service experience
• Bachelor’s degree (must be able to provide at least a provisional certificate)
• Ability to explain complex issues clearly
• Great writing, analytical, and IT skills
• Independent problem-solver
• Excellent attention to detail
• Empathy and love for helping people
• Ability to handle multiple platforms simultaneously
• Driven and self-motivated with a highly flexible team-player attitude

Responsibilities

• Provide an outstanding customer experience via in-app live chat and phone
• Ensure customers feel secure while using Revolut features
• Represent Revolut at all times
• Collaborate with international team members to resolve customer issues
• Perform root-cause analyses and quality checks
• Cooperate with regulatory bodies when required

Skills

English fluency

Portuguese fluency

Writing skills

Analytical skills

IT skills

Problem-solving

Attention to detail

Empathy

Team player

Education

Bachelor’s degree (provisional certificate allowed)

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist to oversee complaints, creating a process that’s fair and transparent. You’ll be in charge of getting to the bottom of things, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.

And because we’re invested in your success, we offer a range of opportunities as your career progresses at Revolut.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing our customers with an outstanding experience, making sure they feel secure whilst using our features
• Providing excellent customer service via our in-app live chat and over the phone
• Representing Revolut at all times
• Collaborating with other international team members to tackle any customer disruption
• Performing root-cause analyses and quality control checks
• Cooperating with regulatory bodies when required

What you'll need

• Fluency in English (C1+ level)
• Fluency in Portuguese (C1+ level)
• 18+ months of customer service experience
• A bachelor's degree (must be able to provide at least a provisional certificate)
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• To be an independent problem-solver
• Excellent attention to detail
• Empathy and a love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self-motivated with a highly flexible team player attitude

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team