Pharmacy Escalations Specialist

Florida Cancer Specialists & Research Institute; Brasil; Teletrabalho; USD 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading cancer care provider seeks a Pharmacy Escalations Specialist for remote work in Florida. This role focuses on resolving patient and provider escalations, ensuring high-quality service and enhancing patient satisfaction. Candidates should have a Florida Registered Pharmacy Technician license, with oncology experience preferred. Join us to make a significant impact in cancer care while enjoying competitive benefits.

Serviços

Competitive salaries

Tuition reimbursement

401-K match

Pet insurance

Legal insurance

Qualificações

• Minimum of two years pharmacy experience required.
• Oncology pharmacy experience preferred.

Responsabilidades

• Provide efficient customer service through patient-centric approach.
• Manage patient and provider concerns to expedite therapy initiation.
• Identify internal process improvement opportunities.

Formação académica

Florida Registered Pharmacy Technician

Certified Pharmacy Technician

Descrição da oferta de emprego

Date Posted:

2025-07-24

Country:

United States of America

Location:

Florida - Remote WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

Summary:

FLORIDA RESIDENTS ONLY

The Pharmacy Escalations Specialist is a pharmacy technician that is responsible for receiving and promptly resolving all patient and provider escalations received at Rx To Go. This role will provide support and resolution to all Help Desk inquiries and complaints received within the pharmacy. This individual will be able to perform the tasks including intake, benefits verification, prior authorization, financial assistance, data entry and delivery coordination. The Pharmacy Escalations Specialist will support all aspects of complaint resolution including the pharmacy help desk and serve as a single point of contact (SPOC) to FCS providers. This role is pivotal to providing de-escalation support to patients and providers.

PRIMARY TASKS AND RESPONSIBILITIES:

• Responsible for providing efficient and high-quality service to internal and external customers through promoting a culture of patient-centricity.
• Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
• Manages all patient and provider concerns to expedite therapy initiation and onboarding.
• Assists with organizing all escalations relating to intake, benefits verification, customer service, prior authorization, financial assistance, helpdesk inquiries, refill requests and specialty pharmacy follow-ups.
• Supports the Pharmacy Helpdesk to ensure all inquiries are responded to in an expeditious manner while exceeding SLA expectations.
• Identifies internal process improvement opportunities aimed at increasing patient and provider satisfaction.
• Participates in the SPOC program to continually support FCS providers and promote a cohesive relationship with clinic stakeholders.
• Manages escalation resolution timeliness to ensure Rx To Go maintains service levels required for ACHC, NABP, NCODA, and URAC accreditations.
• Collaborates with their immediate supervisor and/or manager and partner closely with other pharmacy and functional departments to ensure synergies and cross-departmental effectiveness.
• Performs all duties in accordance with regulatory requirements and organizational policies and procedures.
• Follows all federal/state pharmacy/healthcare regulations and maintains necessary records pertaining to the Board of Pharmacy in the state of residence and compliance within the company.
• Additional tasks as needed to support the team and FCS.

EDUCATION/CERTIFICATIONS & LICENSES:

• Florida Registered Pharmacy Technician, Required.
• Certified Pharmacy Technician, Preferred.
• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

EXPERIENCE:

• Minimum of two (2) years pharmacy experience
• Minimum of two (2) years of Oncology pharmacy experience preferred

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

• Analysis & Critical Thinking
• Strong interpersonal skills to include effective verbal and written communication
• Solid time management with the ability to prioritize multiple tasks
• Ability to collaborate across various levels of management, departments, and teams
• Comfortable negotiating problems and exploring solutions with physician population

VALUES:

• Patient First – Keeping the patient at the center of everything we do
• Accountability – Taking responsibility for our actions
• Commitment & Care – Upholding FCS vision through every action
• Team – Working together, one team, one mission

Expectations for all Employees

Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination, or other potential improprieties to the attention of their management or the human resources department.

#FCS-RX

#LI-DL1

SCREENINGS – Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.

EEOC

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( [e-mail] ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.