Pessoa Representante de Atendimento ao Cliente JR

FedEx Group; Jardim; Teletrabalho; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

Ein etabliertes Unternehmen sucht einen engagierten Kundenservicemitarbeiter, der online und telefonisch mit Kunden kommuniziert. In dieser spannenden Rolle sind Sie verantwortlich für die Bearbeitung von Anrufen, das Bereitstellen von Lösungen und die Dokumentation von Informationen im CRM-System. Sie werden Teil eines dynamischen Teams, das sich für die Zufriedenheit der Kunden einsetzt und die Möglichkeit bietet, von zu Hause aus zu arbeiten. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualificações

• Mindestens 1 Jahr Erfahrung im Kundenservice in einem Dienstleistungsumfeld.
• Hervorragende Kommunikationsfähigkeiten und Telefonetikette.

Responsabilidades

• Beantworten von Anrufen und Bereitstellung von Lösungen gemäß den FedEx-Richtlinien.
• Dokumentation von Anrufdetails im CRM-Tool zur Sicherstellung der Nachverfolgbarkeit.

Conhecimentos

Kommunikation

Teamarbeit

Microsoft Office

PC-Kenntnisse

Problemlösungskompetenz

Tippschnelligkeit

Formação académica

Hochschulabschluss

Ferramentas

CRM-Tool

Descrição da oferta de emprego

Involves online and telephone contact with external/internal customers within the functional area and completing any related administration.

General job description:

1. Answer incoming calls (domestic transport services) with courtesy and quality, providing solutions and alternatives in accordance with the FEDEX service policy, supporting customers regarding shipment tracking, opening protocols, scheduling appointments, etc.
2. Record call details in the CRM tool with clear and objective descriptions to ensure understanding by team members for any further action.
3. Provide status updates of current domestic packages and perform basic follow-up activities, monitoring shipments and interpreting tracking updates through the internal CRM system; prepare reports as needed.
4. Initiate pickup, delivery, shipment research, rate quotes, and exception requests online.
5. Assist domestic customers in preparing shipping documentation, including guidance on international regulations, shipping requests, and notices related to pickup and worldwide delivery.
6. Resolve basic customer complaints within established authorities and escalate issues when necessary.
7. Identify service failures and request refunds within established limits.
8. Recognize new customer opportunities, open new accounts, obtain referrals, and send leads to sales.
9. Use FedEx phraseology proactively to ensure 100% customer satisfaction at each transaction.
10. Review daily updates on exceptions, system changes, station operations, service resources, and volume to provide accurate, current information to customers.
11. Perform other duties as assigned.

Minimum Requirements:

Education: High School diploma

Experience: At least 1 year in customer service within a service environment/industry

Skills: Excellent communication and telephone etiquette, ability to work from home with a good internet connection, flexible hours, teamwork, proficiency in Microsoft Office and PC skills, good typing skills, problem-solving skills.

Note: The job requires conditions to work from home with a full home office setup.