Pessoa Representante De Atendimento A Clientes Estratégicos Sr

buscojobs Brasil; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global logistics company in São Paulo is seeking a professional for a role focusing on management of KPIs, customer interactions, and process improvements. The ideal candidate has a high school diploma, 3-4 years of experience in customer service or administrative roles, and proficiency in advanced Excel and BI tools. This role offers opportunities for growth and an innovative work environment.

Qualificações

• High School Diploma required; Bachelor's degree preferred.
• Intermediate English proficiency.
• 3-4 years' experience in customer service or administrative roles.

Responsabilidades

• Management of daily, weekly, and monthly KPIs.
• Meeting with customers to present results.
• Monitor team activities and work proactively to achieve goals.
• Identify and promote process improvements with the team.

Conhecimentos

Advanced Excel (Macros)

PowerPoint skills

Knowledge of BI tools

Experience with macro development (VBA)

Performance analysis

Knowledge of Quality tools

Interpersonal communication

Analytical skills focused on quality

Formação académica

High School Diploma

Bachelor's degree

Ferramentas

TIBCO Spotfire

Power BI

SharePoint

Descrição da oferta de emprego

General Job Description :

Under limited supervision, performs the following activities :

• Management of daily, weekly, and monthly KPIs.
• Meeting with customers to present results.
• Monitor team activities and work proactively to achieve goals.
• Identify and promote process improvements with the team.
• Develop Action Plans with stations.
• Analyze impact, causes, and prepare material for Board Committees.
• Provide customer support and leadership with data and preventive information.
• Map opportunities and develop new processes to improve service levels.
• Create personalized reports using Tibco Spotfire and other tools.
• Analyze statistical and historical data for process improvements.
• Meet deadlines with clients and team.
• Implement process and routine improvements.
• Support specialists and managers in decision-making.

Minimum Requirements

Education:

• High School Diploma required; Bachelor's degree preferred.
• Intermediate English proficiency.

Experience:

• 3-4 years' experience in customer service or administrative roles.

Skills:

• Advanced Excel (Macros) and PowerPoint skills.
• Knowledge of BI tools (TIBCO Spotfire, Power BI) and SharePoint.
• Experience with macro development (VBA).
• Performance analysis and process deviation stratification.
• Knowledge of Quality tools (QDM).
• Excellent interpersonal, communication, and proactive skills.
• Strong analytical skills focused on Quality and problem solving.

Preferred but not mandatory:

• Availability to travel.
• Advanced English.
• Bachelor's degree.
• Experience in team management and leadership.

FedEx is recognized globally as a top company, known for innovation, workplace excellence, and social responsibility. Our awards include:

• 2020 Fortune’s World’s Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s “Best Employers for Diversity”
• 2020 GPTW’s Best Workplaces in Latin America (24th)
• 2021 GPTW’s consecutive recognition for FedEx Mexico
• Multiple certifications for sustainability and social responsibility.